​Provides specialized application support to users by analyzing, troubleshooting, documenting, and training for all assigned tasks relating to the [Systems]​Monitor and support the current [System] environment​Observing and training with experienced staff to learn about the standards, procedures, and methods used to be effective within each team​Works independently or in collaboration with others to implement Information Technology solutions​Assisting with the creation of documentation​Participates in vendor communication regarding installations, problems, and resolutions​Contacts internal clients, co-workers, and management and must at all times act as a professional representative of the department​Assist with project-related assignments, including communicating project status and foreseen obstacles​Plan, document, maintain and execute test scripts for application changes, upgrades, and patches within the tech lab for new and emerging tech