Alex Varghese Email and Phone Number

• Managing Victorian Government’s Telephone Systems, Voicemail, IVR and Provisioning of New Equipment’s. • NEC’s MA4000 Interface Programming and PABX Systems Programming• NEC PCPro SV9500, SV8100, SV9100, SV8300 and MatWorks (Small and Large PABX systems Programming)• Cisco CUCM, VOSS Interface, Cisco Unity Programming, Cisco IM and Presence / Jabber• Assigning Numbering Plans and Number Routing for Microsoft Skype for Business• Polycom Sound-station IP6000, IP7000• Alarm checks on PBX Systems, Checking Number Range and Plans• Q-Master Programming (Call Center based Application)• Technical Support, Documentation and Training for Channel Partners and Clients

Level 2 VC Support and AdministrationProactive Monitoring of Network Connections and Alarm Notifications on Bridges and ServersAdhering to Service Level Agreements and following ITIL processIncident and Change Management Requests via BMC RemedyOnsite VC support for ATO ClientsMonthly backup of Media Files and CMDB updatesLiaising with Data Center and Incident Management Team Administration of VC Endpoints (Commissioning / Decommissioning)Testing VC systems with External and International Service Providers (IP and ISDN)Application and VC Endpoints Licensing updatesSupport for ATO clients and site Technicians (Polycom, AMX Devices)Escalating Problems to Vendors and Service Providers.

Video Conference, IP Telephony (Support and Provisioning)Proactive Monitoring, Managing Network Performance and QoSScheduling,Testing and Setting up AV Conference for Managed Service ClientsTroubleshooting Polycom, Cisco and Lifesize Audio/Visual Products.Laptop/ Desktop SOE RebuidsVPN, TCP/IP, Ethernet, LAN Port PatchingMS AD Account Management, MS Office SupportTroubleshooting Printers, Desktops and Tablets

Worked in BBS Testing Dept. (June 2010 – May 2013) Service Delivery • Work involves Testing, Programming and Fault Detection of ADSL and FTTP faults.• Case/Incident management using SIIAM and Remedy• Activation and Testing of ADSL and Ethernet layer 2 services• Checking Authentication Attempts and connections on RADIUS• Checking Performance Data of Ports on DSLAMS via Citrix Connection• Resetting Ports on NEC Director, Alcatel AMS and NGAWS• Dispatching Tickets to Field Staff as per Service Management Process• Activation of New ports and resetting Exchange cards for Field Technicians• Working with NOC Engineers and Field Techs to restore OutagesWorked in PSTN / Voice Dept. (Oct 2007 – June 2010) Service Delivery• Troubleshooting and Testing phone lines for Corporate and Wholesale Customers• Programming Line Hunts and PABX systems using CAM (AXE/System12)• Testing ports on pair gain systems ( DCS-20, RIM and EXTEL units )• Programming Voice Mail Box for Business and Residential Customers• Escalating Tickets to GOC to replace exchange cards, report major Alarms• Helping Field Technicians with EN and LI device change remotely

•Worked as Level 1 and level 2 Technical Support for ADSL faults.•Troubleshooting Routers, Dial up Modems, VoIP ATA•Configuring Wi-Fi connection for Laptop and Desktops for both Mac and Microsoft OS•Providing Basic Network Support for Customers using Windows (98/2000/XP/Vista) and Mac OS•Email configuration on OLE, Thunderbird and Mac Mail Support

Network / Web Design Support