Customer Facing It Advisor
Current▪ Ensure the development,deployment,promotion and usage of eComm tools in accordance with DHL networks standards and internal DHL procedures▪ contribute in development&retention of customer revenue and to reduce DHL costs▪ Resolve customer and DHL users queries related to eComm applications and mantainig customer satisfaction▪ to offer telephone and on-line support to both internal and external users▪ Train customers on DHL eComm Applications and Internet/Web solutions at the customer sites and DHL offices