Alex Vasquez Email & Phone Number

Garden Grove, CA, US

Troy, Michigan, US

• Initiate the onboarding process by finalizing employment application, assessment results, tax forms, I-9, licensing/certifications, fingerprinting, background screens, medical screens and any additional state or.
• Meet or exceed weekly/monthly activity metrics and desired outcomes
• Manage onboarding process via email, phone, and web-based tools
• Process, audit and file/upload all talent records
• Maintain knowledge and understanding of all state and district specific licensing, background and other applicable laws and regulations to ensure compliance during onboarding process
• Maintain a broad knowledge of company policies

Handle high volume of calls regarding work order status’, ETAs and new work orders, Create work orders for commercial companies dealing with refrigeration & HVAC issues, Requests via outlook and call center app, Dispatch techs according to area and work order requests, Enter detailed daily notes regarding tech and work order status’

Sacramento, California, US

Answered 50+ calls a day assisting brokers/agents on covered California insurance applications, Assisted brokers/agents on how to fill out applications, regarding errors on applications and status of insurance claims, Data Entry through the covered California website and other programs Made call backs to brokers/agents when calls were disconnected to.

• Answer multiple phone lines using switchboard phone
• Check in clients with appointments; sending notifications through CalWin program and emails through Outlook.
• Assist clients with applications when applying for cash aid assistance (Cal-Works), food stamps, medi-cal, and childcare.
• Review applications and log them in
• Copy, print, fax, scan, pony documents and apps
• SFIS-fingerprinting