Alex Vinten Email & Phone Number

Brighton, Gb

Onboarding Brandwatch Customers with a market leading Social Listening platform to enable them to maximise their reach and impact by discovering social media insightso Consulting with industry leading companies to unlock social media insights with the Brandwatch Consumer Research platform. o Enabling clients to understand their aims to create their initial marketing projects.o Hosting masterclasses to further Marketing Teams progression and success in social media listening.

Brighton, United Kingdom

Leading implementation projects to enable clients, both UK and international, use our market leading technology. Whilst coordinating these projects i keep a collaborative approach across Vero's teams, as well as conduct my own research in order to understand how our clients are regulated and ensure compliance.o Orchestrate projects to implement our tech and processes for our Client userso Creation of review process to ensure continuous improvement of implementations teamo Identifying areas for ‘service improvement’ to create an improved client on-boarding experience and make internal efficiencieso Troubleshooting Client and Candidate issues with our online portals

Brighton, United Kingdom

Integral part of the Talent and Development team where I led key projects, as well as collaborating with external suppliers and SME's to create and deliver effective and engaging training. This role also relied on influencing stakeholders to build solid relationships in order to meet objectives and ensure our projects were completed in good time.o Led the project team for the Wastewater programme being delivered to over 250 delegateso Collaborated with our innovation hub to improve the competence of our field staff through more efficient and effective training programmeso Project managed the improvement of our “Employee Programme” incorporating LinkedIn Learning, in order to produce a more effective blended approacho Supported and was the point of contact for staff on our National Diplomas qualifications which helped boost our employee competencies o Managed our accounts with key suppliers in order to support staff training, as well as negotiating for improved terms with procurement teams

Brighton, United Kingdom

Within this role I planned and organised training for the Operations area which included working with external suppliers and maintaining key stakeholder relationships, in order to support and deliver key company projects "Customer excellence" and "Operational excellence. This role also meant the leading my team, as well as being responsible for their individual professional development.o Coordinated the training activities for the Operations area which include working with external suppliers to improve staff competencies in line with government legislationo The coaching and development of my team of two trainers and SME.o Designed and delivered key company programmes in line with environmental law, which included engaging with over 250 staff to carry out a training needs analysis (TNA) and construction of a robust competency frameworko Oversight of our Creation Management Software (CMS) used by 2000 employees

Brighton, United Kingdom

Within this role i led on the creation and facilitation of a flagship "Customer Excellence" programme, as well as simplified the career progression paths for over 600 members of staff.o Supported and advised the development of current and future leaders within the talent pool over a 12 month bespoke programmeo Clarified and constructed the Operations career paths to allow easier sight of progression for over 600 employees across a matrix of professions. o Project managed the design and delivery of our “Customer Excellence” program which I then facilitated to over 700 delegates.

o Creation and facilitation of a new 4 week technical and customer services training programmeo Delivery, evaluation and innovation of our “Managers induction” and “Recruitment and Diversity” programmeso Successful completion of CIPD Level 3 in Learning Development during my employment where I studied during the evenings at Chichester Collegeo Promotion to this role in under 12 months, and rise to my Facilitator role utilising my PGCE qualifications, influencing internally and building on my personal experiences working in customer services and education

Bachelor'S Degree In Zoological Sciences, Biology/Biological Sciences, General

Chatered Institure Of Personnel And Development - Level 3, Learning And Development

Post Graduate Certificate In Education: Science, Secondary Education And Teaching