• Oversee the facility operations including the Activities Department, Department of Social Services, and Nursing Department.• Ensure regulatory compliance is upheld in all aspects of the business. Including policy creation, revision, and enforcement. Successfully performed 12 state surveys, with 15 opportunities.• Identified opportunities from state surveys, wrote and submitted Plan of Corrections to the state for approval and implementation. • Responsible for improving and sustaining employee engagement in the facility. Highly thought of by peers, residents, and families of residents. • Oversee all Medicaid applications within the facility to ensure ease of admission or improve resident experience.• Skilled in performing accounts receivable calls to secure and manage finances• Developed procedures for COVID testing, recording and reporting of the entire staff and residents.

• Developed the schedule for approximately 90 employees in all departments. • Responsible for ensuring coverage for vacations, holidays, birthdays and any time off requests to maintain adequate staffing. • Analyzed data and risk opportunities to help inform auditing decisions. Once decided upon, implemented an auditing process to help increase the quality of care and survey readiness. • Assisted with Medicaid applications for residents with an application need.

• Managed 75+ State Tested Nursing Assistants (STNAs). Responsible for all managerial aspects such as hiring, training, educating, disciplining, and terminating employees. • Involved in daily operations within the facility such as scheduling and assisting on the floor when absences occurred.• Helped to support successful state surveys, drafting, and implementing the plan of correction. • Managed budgets to ensure variances were addressed and all expenses were accounted for on a weekly basis.

• Responsible for managing approximately 7 front desk staff members to promote operational success within administration• Verify and check insurances for all admissions• In charge of the daily census by making sure all of the payers are correct so that the insurance companies can be billed properly• Responsible for the daily deposits and the petty cash that is in the business office • Continuously developing and updating budget documents to ensure budget efficiency

• Responsible for all Medicaid application and ensuring that the process of Medicaid is communicated properly to the residents and their family members.• Manage the residents personal use accounts and Qualified Income Trusts by ensuring that the residents that we are rep payee for receive the things that they need and want.• Create and print the monthly mailings for the independent, assisted living, and skilled nursing residents.• Contribute to the Accounts Receivable calls by giving updates on the Medicaid cases and offering knowledge of outstanding accounts.• Display excellent customer service skills by ensuring that everyone that walks into my office gets the answers that they need.• Developed new systems to ensure everything that I do runs more efficiently.

• Responsible for creating and implementing a strategy for the Music and Memory program by educating the staff and residents families about music and memory.• Oversee the start of a brand new coffee shop by setting up the register and making sure that everything was there that would be needed to ensure a smooth opening.• Learn how each department is managed and operated on a daily basis; working with every department I am able to learn different aspects of a nursing home.• Updating and creating new manuals for the Mount Pleasant team, I am updating the disaster manual and have created a new employee manual for the culinary team.• Developing new schedules, I have developed a new schedule for the beauty shop

• Responsible for stocking all of the coolers, pricing all of the products, and cutting lunch meat for the customers.• Displayed excellent customer service skills by making sure that everyone that entered the store had a wonderful experience.• Managed the register and had to count the money each night at the end of my shift.

• Made sure that everyone was working together as a team so that the customers were getting the best experience. • Exhibited problem solving skills and people skills to run a shift efficiently.

• Maintained care for eight clients’ yard by mowing the lawn, weed eating, and cleaning up the driveway and sidewalk to create a professional outside appearance.• Displayed wonderful customer service by following the clients’ instructions, which resulted in satisfied clients.

• Independently took care of eleven residents and assisted with activities of daily living to ensure a high level of independence.• Experienced in maintaining cleanliness, assuming responsibility to ensure residents attended activities that the facility provided.• Exhibited great people skills by providing services for the residents and getting to know everyone so that the best care could be provided for the residents and their families.