Alex Warwick Email & Phone Number

Leeds, England, United Kingdom

Leeds, United Kingdom

Undertaking ISTQB qualificationJuly 2017 – Present – Interactive InvestorRegression Testing and Development.- Work within Agile Testing Environment to deliver against strict deadlines- Liaise with Scrum Master and Software Development team - Update and maintain JIRA boards- Design and maintain bug logs - Report results on a daily basis.Delivered- Hit targets and deadlines for Migration time frames.- Write and maintained Regression test scripts. January – July 2017– Interactive InvestorProject lead for implementation of in house call monitoring service.- Design and maintain call monitoring system for the Contact Centre- Liaise with Compliance and Senior Management to cover legal responsibilities - Work closely with Team Managers - Design and deliver Training material for Team Managers and Customer Services RepresentativesDelivered- Being able to monitor calls accurately led to an annual saving of over £100,000- Delivered the project within given time frames - Tested the training material with senior members of the team and new starters and delivered training to Team Managers. May 2016 – January 2017– Interactive InvestorProject lead in designing, implementing and maintaining in-house training centre- Write training material for all functions of the Contact Centre- Maintain Excel documents for over 1000 articles- Quality check all articles with Compliance and Learning and Development Teams- Update and delivery training where necessary in a fast moving environmentDelivered- Following the implementation of the training centre calls to operations teams halved, giving the company a saving of over £200000 in FTE and average handling time of customer service representatives. - Exceeded target deadline and continued to maintain training documents.

Leeds

Responsibilities:* Deliver outstanding customer service.* Advise clients on SIPP, ISA and trading accounts.* Discuss, explain and execute Corporate Actions.* Project management.* Execute complex trades in Equities, Unit Trusts, Funds, Bonds and other complex financial instruments, on the London Stock Exchange and many international markets.* Use my initiative to advise customers on products that would be beneficial to them.* Interrogate client’s accounts when fraud is suspected.* Read, understand and interpret the Stock Exchange on behalf of customers.* Deliver market updates to the Management Team on a daily basis.* Work alongside the share buying team to achieve best share-price for clients.* Update and maintain in house computer systems with client’s financial information.* Manage customer accounts.

- Assisting clients to return to countries of origin. Organising and executing out-reach sessions with relevant organisations.- Using enhanced interview techniques to assist, support and advise clients on immigration, asylum support, health, mental health and legal issues.- Supporting and managing volunteers to deliver target driven projects.- Overcome clients barriers to access support from stake holders- Attend Immigration Removal Centres to deliver advice surgery.- Create action plans to support and guide clients onto their next step.- Promote diversity and equal opportunities in the work place with both colleagues and clients.- Build effective working relationships with voluntary, public and private sector organisations.- Participate and run a monthly conversation and knitting group.- Deliver presentations to various organisations to target potential clients including; solicitors, asylum charities and housing providers, tailored according to the audience.- Use Word, Outlook and Excel to update case records.

Leeds, United Kingdom

- Assisting clients to return to countries of origin. Organising and executing out-reach sessions with relevant organisations.- Using enhanced interview techniques to assist, support and advise clients on immigration, asylum support, health, mental health and legal issues.- Supporting and managing volunteers to deliver target driven projects.- Overcome clients barriers to access support from stake holders- Attend Immigration Removal Centres to deliver advice surgery.- Create action plans to support and guide clients onto their next step.- Promote diversity and equal opportunities in the work place with both colleagues and clients.- Build effective working relationships with voluntary, public and private sector organisations.- Participate and run a monthly conversation and knitting group.- Deliver presentations to various organisations to target potential clients including; solicitors, asylum charities and housing providers, tailored according to the audience.- Use Word, Outlook and Excel to update case records.

Leeds, United Kingdom

- Hit applicant support targets given by the Home Secretary.- Interview clients, using trained interviewing skills. - Advise vulnerable clients regarding support and housing issues.- Encourage and motivate clients to abide by Home Office legislation to continue receiving support. - Record information on all cases and on legal documents for court.- Deliver presentations to management.- Chair interview and application workshops with temporary staff, with a view to becoming permanent.- Assess suspected victims of trafficking. - Use interpreters when English is not a first language.- Rehouse victims of domestic violence and their families. - Rehouse victims on anti-social behaviour.- Attend court on behalf of the Home Office on matters of fraud.

Leeds, United Kingdom

- Receive information from asylum seekers concerning their support. - Adjust support when applicants’ circumstances change. - Make savings targets set out by Ministers.- Update and maintain computer systems with changes of circumstances. - Communicate effectively with outside agencies, such as social services and the police. - Advise asylum seekers with queries on support and housing. - Assess applications for back payments - Rehouse asylum seekers and their families who are victims of domestic violence.- Write support histories to be used in court.

Leisure Management, Leisure And Recreational Activities

Education record

Education record