*Day to day management responsibility for the operational management of the hospitals non clinical staff (catering, kitchen, housekeeping, engineers, porters and admin teams) within the site, ensuring services are delivered efficiently and in line with company policies.*Developing and maintaining good working relationships with key stake holders and external contacts.*Ensuring high levels of patient and board satisfaction are monitored, measured and managed.*Responsible… Show more *Day to day management responsibility for the operational management of the hospitals non clinical staff (catering, kitchen, housekeeping, engineers, porters and admin teams) within the site, ensuring services are delivered efficiently and in line with company policies.*Developing and maintaining good working relationships with key stake holders and external contacts.*Ensuring high levels of patient and board satisfaction are monitored, measured and managed.*Responsible for the hospitals company and client policies, site rules and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, fire and COSSH. Show less

* Responsible for overseeing the day to day management of F&B operations of a 4* hotel whilst adhering to KPIs across various metrics.* Key contact for F&B compliance; completing audits on various facets of operations and facilitating improvements per company policies and regulatory standards.* Utilizing various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely… Show more * Responsible for overseeing the day to day management of F&B operations of a 4* hotel whilst adhering to KPIs across various metrics.* Key contact for F&B compliance; completing audits on various facets of operations and facilitating improvements per company policies and regulatory standards.* Utilizing various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics.* Ensuring all staff adhere to company policies and procedures regarding conduct and capability. Invoking performance management measures in line with personnel policies, should it be required.* Overseeing budget performance; continuously monitoring and managing headcount and overtime expenses, operational costs and revenue.* Ensuring a framework of succession planning is in place to support brand ethos and the professional development of staff.* Currently overseeing the refurbishment of the F&B department whilst mitigating any disruption to business as normal operations.* Establishing and maintaining a network of suppliers to the business and leveraging rates and terms favorably where possible.* Responsible for reviewing current and foreseen demands as a means to implement required staff schedules. Show less

*Responsible for operations in the Boardroom suite at Anfield. *Dealt with celebrities and high profile clientele on a regular basis.* Ensuring a framework of succession planning is in place to support brand ethos and the professional development of staff.*Overseeing budget performance: continuously monitoring and managing headcount and overtime expenses, operational costs and revenue.*Utilizing various methods of management and leadership, providing inspiration… Show more *Responsible for operations in the Boardroom suite at Anfield. *Dealt with celebrities and high profile clientele on a regular basis.* Ensuring a framework of succession planning is in place to support brand ethos and the professional development of staff.*Overseeing budget performance: continuously monitoring and managing headcount and overtime expenses, operational costs and revenue.*Utilizing various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics. Show less

* Accountable for recruiting, managing and leading a team to deliver an exceptional service across all functions.* Ensuring all individuals perform consistently to service and brand standards and providing timely constructive feedback in support of professional development.* Ensuring both the team and oneself adhere to all standard operating procedures and addressing any activity which fails to meet these. Overseeing the updating of any related paperwork and undertaking regular… Show more * Accountable for recruiting, managing and leading a team to deliver an exceptional service across all functions.* Ensuring all individuals perform consistently to service and brand standards and providing timely constructive feedback in support of professional development.* Ensuring both the team and oneself adhere to all standard operating procedures and addressing any activity which fails to meet these. Overseeing the updating of any related paperwork and undertaking regular risk assessments on areas including hygiene and food handling.* Accountable for ensuring the entire food and beverage operation and its seating area is maintained to an impeccable standard.* First point of contact for any service or product concerns raised by a customer. Investigating as required and utilising findings to mitigate any further failings. Reporting actions taken and conclusions to senior management.* Working with the kitchen to ensure a synonymous service and providing any extended support should it be requested or required.* Undertaking regular stock and cash takes and investigating any discrepancies.* Ensuring a full provision of service through ensuring the timely replenishment of back and front of house stock. Working with relevant personnel to ensure any stock orders are completed.* Partaking in regular meetings with management and peers to discuss and explore any initiative capable of elevating service and sales performance.* Drawn upon to curate wine lists for the establishment and design price points which are capable of meeting margin objectives. Show less