Alex Wheeldon Email & Phone Number

UK (Field)

• Operational, cross-functional retail role which strives to bridge gap between brand vision and retail ready. Responsibilities include:
• Coaching store management estate to deliver level of excellence and consistency across varying store types and turnovers
• Building and utilising close relationship with Regional Sales Managers / Heads of Retail to support stores in delivering optimum commerciality
• Ensuring vision of Senior Leadership Team is clearly disseminated through… Show more Operational, cross-functional retail role which strives to bridge gap between brand vision and retail ready. Responsibilities include:
• Ensuring vision of Senior Leadership Team is clearly disseminated through communication packs and merchandising updates
• Supporting flagship treatments and new store openings

Covent Garden / Kensington

• Proudest achievements include:COVENT GARDEN (Sept 2015 - Aug 2016)
• With team's support, drove sales performance to double digit growth through empathetic and passionate customer service and commitment to people development in beauty flagship location of the UK.
• Secured Number One position YTD for sales performance within the Top 50 turnover stores.
• Stabilised staff turnover through strategic succession planning and talent management, helping to feed into the… Show more Proudest achievements include:COVENT GARDEN (Sept 2015 - Aug 2016)
• Stabilised staff turnover through strategic succession planning and talent management, helping to feed into the management teams of tomorrow.
• Established ‘well-oiled machine’ capable of achieving targets whilst handling the complexities of high-footfall, high-profile (numerous visits from key TBS / L’Oréal stakeholders) Central London location, freeing me up.

West Sussex, United Kingdom, United Kingdom

• Supporting the CRM manager in the understanding of the customer from insight, and maintaining responsiveness to their habits in order to drive revenue and ensure brand identity reaches its potential whilst aiming to.
• Ownership of UK loyalty scheme events - taking the marketing materials from concept design to finished product and ensuring all the necessary elements, both brand and commercial are covered to deliver a successful event.
• Reporting on sales… Show more Supporting the CRM manager in the understanding of the customer from insight, and maintaining responsiveness to their habits in order to drive revenue and ensure brand identity reaches its.
• Reporting on sales activities including those derived from our customer contact strategy and in-depth analysis of CRM contribution to in-store events.
• Budget management (i.e. POs, invoices etc).
• Producing pillar documents and reports for store support with things considered part of the CRM remit.

Leeds Briggate, United Kingdom

• Top 10 for annual turnover and considered 'flagship of the North'.
• Exceeding sales expectations and KPI targets, helping to grow the business and climb the league table within the UK market.
• Solely managing a large team in manager's long-term absence and harnessing their talents to develop them personally and professionally.
• Being responsible for staff's training and company expertise.
• Appreciating every element of the in-store customer experience, from VM standards to… Show more Top 10 for annual turnover and considered 'flagship of the North'.
• Appreciating every element of the in-store customer experience, from VM standards to genuine, passionate customer service and ensuring thorough execution of excellence through every hour of trade.