Alex Wheeldon Email & Phone Number

Uk (Field)

Operational, cross-functional retail role which strives to bridge gap between brand vision and retail ready. Responsibilities include: • Coaching store management estate to deliver level of excellence and consistency across varying store types and turnovers• Building and utilising close relationship with Regional Sales Managers / Heads of Retail to support stores in delivering optimum commerciality • Ensuring vision of Senior Leadership Team is clearly disseminated through… Show more Operational, cross-functional retail role which strives to bridge gap between brand vision and retail ready. Responsibilities include: • Coaching store management estate to deliver level of excellence and consistency across varying store types and turnovers• Building and utilising close relationship with Regional Sales Managers / Heads of Retail to support stores in delivering optimum commerciality • Ensuring vision of Senior Leadership Team is clearly disseminated through communication packs and merchandising updates• Supporting flagship treatments and new store openings • Working closely with Print Production and Supply Chain to deliver needs of stores whilst adhering to budgets Show less

Covent Garden / Kensington

Proudest achievements include:COVENT GARDEN (Sept 2015 - Aug 2016)• With team's support, drove sales performance to double digit growth through empathetic and passionate customer service and commitment to people development in beauty flagship location of the UK. • Secured Number One position YTD for sales performance within the Top 50 turnover stores.• Stabilised staff turnover through strategic succession planning and talent management, helping to feed into the… Show more Proudest achievements include:COVENT GARDEN (Sept 2015 - Aug 2016)• With team's support, drove sales performance to double digit growth through empathetic and passionate customer service and commitment to people development in beauty flagship location of the UK. • Secured Number One position YTD for sales performance within the Top 50 turnover stores.• Stabilised staff turnover through strategic succession planning and talent management, helping to feed into the management teams of tomorrow.• Established ‘well-oiled machine’ capable of achieving targets whilst handling the complexities of high-footfall, high-profile (numerous visits from key TBS / L’Oréal stakeholders) Central London location, freeing me up to take up more regional responsibility. KENSINGTON (Nov 2014 - August 2015)• Won the title of first ever UK STORE MANAGER OF THE YEAR (and a lovely trip to Tokyo!) for sales growth of well over double digit growth - best in Central London market for 2015 and in top 5 across the UK.• Overcame challenging Kensington market to secure highest ATV (actual and growth) in UK market. • 80% of team all moved on to higher positions / higher profile locations through training and personalised succession objectives. Show less

West Sussex, United Kingdom, United Kingdom

Supporting the CRM manager in the understanding of the customer from insight, and maintaining responsiveness to their habits in order to drive revenue and ensure brand identity reaches its potential whilst aiming to encourage loyalty. • Ownership of UK loyalty scheme events - taking the marketing materials from concept design to finished product and ensuring all the necessary elements, both brand and commercial are covered to deliver a successful event.• Reporting on sales… Show more Supporting the CRM manager in the understanding of the customer from insight, and maintaining responsiveness to their habits in order to drive revenue and ensure brand identity reaches its potential whilst aiming to encourage loyalty. • Ownership of UK loyalty scheme events - taking the marketing materials from concept design to finished product and ensuring all the necessary elements, both brand and commercial are covered to deliver a successful event.• Reporting on sales activities including those derived from our customer contact strategy and in-depth analysis of CRM contribution to in-store events.• Budget management (i.e. POs, invoices etc).• Producing pillar documents and reports for store support with things considered part of the CRM remit. • Liaising with suppliers and affiliates to help deliver needs for the business.• Handling customer data to facilitate our customer contact strategy• Organising in-store customer VIP events, on top of the expected, regular sales-driven loyalty events• Juggling the above business priorities whilst tackling other ad-hoc projects and tasks from various disciplines within a retail market Show less

Leeds Briggate, United Kingdom

Top 10 for annual turnover and considered 'flagship of the North'.• Exceeding sales expectations and KPI targets, helping to grow the business and climb the league table within the UK market.• Solely managing a large team in manager's long-term absence and harnessing their talents to develop them personally and professionally. • Being responsible for staff's training and company expertise.• Appreciating every element of the in-store customer experience, from VM standards to… Show more Top 10 for annual turnover and considered 'flagship of the North'.• Exceeding sales expectations and KPI targets, helping to grow the business and climb the league table within the UK market.• Solely managing a large team in manager's long-term absence and harnessing their talents to develop them personally and professionally. • Being responsible for staff's training and company expertise.• Appreciating every element of the in-store customer experience, from VM standards to genuine, passionate customer service and ensuring thorough execution of excellence through every hour of trade. • Being a brand ambassador and having a passionate education in beauty products and the market as whole. • Making sure store is operationally sound, including managing payroll, rotas, event planning, HR and other policies and adhering to store budgets. Show less