Alex Wickham Email & Phone Number

United Kingdom

• Oversee ICT operations, focusing on continuous improvement and meticulous attention to detail, including tracking support tickets and managing backups.• Lead a team of three IT Support Specialists, responsible for supervision, training, mentorship, and performance evaluation, while generating necessary management reports and analyses for senior leadership.• Provide planning, coordination, and maintenance support for network infrastructure and devices such as laptops, printers, workstations, servers (Windows and Linux), MacBooks, iPads, PABX systems, CCTV, and Active Directory.• Ensure ICT security, managing pfSense, antivirus software, spam filtering, and FortiGate firewalls.• Foster strong relationships with stakeholders, addressing staff service issues and resolving complaints through effective communication.• Maintain campus networks servicing over 1,000 learners and 140 staff, ensuring seamless operations.• Develop documentation on network configurations to expedite issue resolution and improve efficiency.• Implement cybersecurity measures, reducing risks of data breaches and strengthening system defences.• Standardise IT operations by establishing best practices, improving governance, and adapting to evolving organisational needs.• Proactively manage network issues and bottlenecks to ensure smooth daily operations.• Strengthen system reliability through regular backups, disaster recovery protocols, and firewall implementation.• Collaborate with third-party vendors for the successful deployment of new servers and systems.• Conduct network monitoring to preemptively address potential issues and optimised internal processes by coordinating with cross-functional teams.• Manage procurement and installation of networking equipment within budgetary constraints, maintaining high-quality standards.• Deploy and managed complex network environments, including Wi-Fi, LANs, and VPNs, while verifying system integrity through daily testing and monitoring.

• Carried out day-to-day duties accurately and efficiently.• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.• Successfully delivered on tasks within tight deadlines.• Demonstrated respect, friendliness and willingness to help wherever needed.• Increased staff satisfaction by resolving issues.• Completed duties to deliver on targets with accuracy and efficiency.• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.• Oversaw daily operations to achieve high productivity levels.• Provided technical support for enhanced staff satisfaction.• Troubleshooted network connectivity issues, resulting in minimal downtime.

• Improved system functionality by regularly updating software and hardware.• Provided technical support for enhanced staff satisfaction.• Resolved technical issues to maintain a smooth workflow.• Assisted clients with software installation for improved user experience.• Troubleshooted network connectivity issues, resulting in minimal downtime.• Maintained inventory of IT equipment with regular audits and checks.• Performed data backups to prevent loss of critical information.

South Africa