Working with various small independent business developing marketing and sales strategies. Initially coaching business to recognise Unique Selling Point, core profitable lines then adopting strategies to maximise sales and profitability.

A dry laundry operating in the M25 and London area; Managing and overseeing all aspects of the OperationDealing with contractors and negotiating pricesManaging all aspects of Customer ServiceCarrying out stock checks at required intervalsIntroducing £260,000 annual new business

A commercial laundry providing textile services to Hotels and Restaurants. Annual turnover £3m; Maintaining full profit and loss accountability and achieving a year-on-year growthSuccessfully implemented and project managed a £500k investment in a new unit and equipmentPreparing budgets/forecasts with management team and reporting to Board of DirectorsResponsible for all aspects of capital investmentMonthly Management Team Meetings to review performance against budgetNegotiated terms with banks, insurance brokers finance houses

Reporting to the Managing Director and Board of DirectorsEstablished a new management team to drive the company forward and turned the company from loss making to profit generating by developing and implementing key performance indicators and regular review which improved overall efficiency

Responsible for Engineering, Transport and Production departmentsProviding management and support for up to 68 members of staff and motivating them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generationInitiating regular client reviews to ensure best practice and continuous improvement

Assessing profitability of all new and existing contractsLiaising with Customer and Production Department to schedule and install new customersMonitor and analyse customer complaints and implement and introduce procedures to prevent re-occurrenceMaximise revenue streams from existing customers thereby increasing profit margins

Responsible for ten drivers, six 7.5 tonne vehicles and 2 vansRe-routing exercise took a vehicle off the roadFollowing a major fire co-ordinated collections and deliveries of stock from 5 work in progress sites and maintained deliveries to customers on time Responsible for recruiting developing and training staff

Field based, dealing with Customer issues, interpreting issue and feeding back to officeFollowing up actions and feeding back to customersDealing with difficult situations with customer and managing processProducing accurate reports and producing paperwork for line manager