Alex Wise Email & Phone Number

England, United Kingdom

London Area, United Kingdom

Brighton, United Kingdom

• Managed Merger Projects: Orchestrated key initiatives during the Falcon.io and Brandwatch merger, driving enhanced data accessibility, streamlined processes, and cross-departmental collaboration.
• Clari Implementation Lead: Spearheaded the integration of Clari into Salesforce, revolutionizing sales forecasting, pipeline management, and analytics, resulting in precise predictions and empowered sales and CS teams.
• Optimized Lead-to-Order Flows: Streamlined lead-to-order processes in Salesforce, accelerating the sales cycle from lead generation to order fulfillment.
• Lead Assignment Restructure: Revamped Lead Assignment rules in Distribution Engine, boosting lead visibility, response times, and conversion rates.
• Salesforce Cleanup and Audit: Conducted a comprehensive internal audit, resulting in the deletion of redundant reports, dashboards, fields, and processes, enhancing system efficiency and user productivity.
• Privacy and Compliance Design: Collaborated with legal to develop vital privacy and compliance protocols, safeguarding user data and ensuring GDPR compliance.

Brighton, United Kingdom

• Migration Leadership: Spearheaded migration from Salesforce Classic to Salesforce Lightning, ensuring seamless transition and unlocking advanced functionalities.
• Merger Integration: Orchestrated integration of Crimson Hexagon and Buzzsumo into Brandwatch Salesforce, enhancing data management and customer visibility.
• Service Cloud Development: Designed and managed Service Cloud Case structure for key internal teams, boosting collaboration and issue resolution efficiency.
• Supplier Negotiation: Negotiated contracts with external suppliers, saving over $50k/year, bolstering financial health and enabling tech stack enhancement.
• InsideView Implementation: Implemented InsideView for market intelligence, empowering commercial team with social insights and driving sales growth.
• Software Integration Management: Oversaw critical integrations for Sales, Marketing, and Customer Success, optimizing tool efficiency and workflow effectiveness.

Brighton, United Kingdom

• Salesforce Support: Provided daily support for all Salesforce license holders, ensuring smooth operations and optimal platform utilization.
• Deal Desk Oversight: Managed deal desk support for SDR, Sales, and CSM teams, streamlining deal processes and facilitating faster deal closures.
• Team Onboarding: Oversaw onboarding and ongoing support for new commercial team members, delivering customized training materials and guidance on sales processes.
• Reporting and Analysis: Generated pipeline packs, forecast sheets, and performance reports for leadership, offering critical insights into sales performance and guiding strategic decisions.
• Commission Structure Design: Designed and managed monthly commission structure for SDR team, promoting fair and transparent compensation practices and fostering a culture of accountability and collaboration.

Brighton, United Kingdom

• SEO Analysis: Conducted SEO analysis, offering recommendations to enhance website visibility and ranking.
• Web Analytics Management: Created and monitored web analytics, dashboards, and reports, tracking website performance and user engagement.
• Campaign Evaluation: Evaluated social media and marketing campaigns, identifying optimization opportunities for improved performance.
• Salesforce Support: Supported Salesforce implementation, ensuring seamless migration and optimal platform utilization.

Brighton, United Kingdom

• Team Management: Managed a team of five data analysts, overseeing database creation for multiple events.
• Visitor Attraction Strategies: Implemented strategies to attract high-quality visitors to exhibitions and conferences, enhancing event success.
• HR Leadership: Led recruitment, training, and performance appraisals for staff, ensuring team efficiency and effectiveness.
• Database Maintenance: Oversaw maintenance of complex database, ensuring data integrity and optimizing system performance.

Brighton, United Kingdom

• Data Management: Conducted data inputting, internet research, and analysis to support business operations.
• Lead Quality Assessment: Communicated with US/German companies to assess lead quality and identify prospective attendees, enhancing event success.
• Client Prospecting: Identified and compiled extensive lists of potential clients and attendees, contributing to business growth.
• Database Maintenance: Ensured database accuracy through routine maintenance and updates, optimizing data integrity for effective decision-making.

Ba (Hons) International Tourism Management Degree, Tourism And Travel Services Management, 2:1

Fda Travel And Tourism Management Degree, Tourism And Travel Services Management, 2:1