Alex Yoss, Lmsw Email & Phone Number

San Francisco, California, Us

B2B2C high-touch employer client relationship manager for a book of enterprise clients. Trusted adviser, project manager, product expert, and CS advocate. KPIs:106% client retention (team average: 101%)9 NPS score (team average: 9)100% product enhancement pitch and upsell approval rate 6.22 marketing sends per eligible life (team average: 4.98)Cross-functional Partners: enrollment marketing, CS operations, member ops, product, & sales. Projects:Developing efficient processes and resources: - reframing pitch decks and playbooks for CS product pitching success- chosen to pilot various Gainsight enhancements & collaborate w/ CS Enablement team to change mange & roll out meaningful enhancements to broader CS team Training and developing teammates:- chosen to present a client case study about working with consultants for client expansion and product upsell wins at broader CS team meetings for ‘Client Retention Corner'- chosen to co-host a Learning & Development podcast on Active Listening- gathering and sharing internal / external feedback throughout Hinge organization Culture: - passionate about contributing to and fostering a positive and fun work culture. - integrate my social work expertise and systems theory approach into my role by utilizing my strong relationship-building skills, empathy, and holistic problem-solving mindset to effectively support and guide clients and peers. - Diversity and Inclusion and cultural competence. About Hinge: We believe a joyful life hinges on your ability to move freely. We’ve built a new kind of digital clinic for joint and muscle pain — and it’s all centered on you, your life, your needs. So how do we do it? We combine expert clinical care and advanced technology — Enso®, computer vision, and more — to help you move beyond pain, avoid unnecessary surgeries, and reduce opioid use. We’re working to remove barriers between you and the moments that bring you joy so you can focus on the things you love.

I’m actively working towards completing 3,000 hours of conducting individual mental health and wellbeing therapy & 100 hours of clinical supervision. I find I’m most helpful to clients that need support and guidance through high-functioning anxiety, major life changes (and questions), balancing success with relaxation, and relationship challenges. I’m constantly learning new theories and therapeutic approaches but I find myself using the following evidence-based therapeutic approaches most often: Acceptance and Commitment Therapy, Cognitive Behavioral Therapy, Sensorimotor Psychotherapy, Pilates, and Interpersonal Neurobiology.

joined my partner as he received an offer to continue his professional soccer career in Spain! also studied and passed the Texas state licensing exam for master of social work

Richardson, Texas, Us

Milestones: Employee #15 and 1st Customer Success Manager to onboard Fortune 50, 100 and 500-level customers such as GE, Pfizer and Proctor & Gamble. Managed over 70 accounts while continuing to exceed customer utilization goals (YTD 196%); $3mil in revenue. Work alongside CEO and VP of Strategic Growth to build the CX (Customer Experience) team from the ground up; including the merge of Strategic Growth and Engagement (then: CS). Interview, Train and Coach the Customer Success team growing by two new members every 6 months.Role: I lead the full cycle of post-sale (B2B2C) implementation from initial kickoff efforts with new customers to ongoing engagement and continual renewal. I create a high-touch strategic plan customized for each of my customers. One of my favorite parts about my job is creating + hosting memorable digital and in-person events and presentations that demonstrate to employees + HR/Benefits teams how to utilize our service. I also pride myself in being proactive with my outreach; both personally and professionally. I have my customers' answers before they have the questions. I want to make them the hero. This looks like: consistent check-ins, hosting utilization reviews to summarize progress toward their goals, charting a path forward while continually making sure they have everything they need to succeed. Also, I am all about collaboration with other teams! Twenty+ brains is better than one. So, I really lean on other teams within Cariloop (Design, Storytelling, Product, Engineering, etc.) to ensure I am utilizing ALL the tools and brains of my incredible colleagues to create the best experience for my customers.

Richardson, Texas, Us

Cariloop provides the world's first fully-integrated, tech-enabled Caregiver Support Platform to help working caregivers and families plan for and manage the care of their parents, grandparents, spouses, siblings, in-laws, and adult children. The Platform features a HIPAA-compliant, web and mobile-friendly portal that helps families securely communicate across all devices and store important health, financial, and legal documents while having on-demand access to a dedicated Healthcare Coach who guides the families through the many decisions they make over the length of their caregiving journey. For more information or to get started with Cariloop, please visit us at www.cariloop.com.

San Francisco, California, Us

Chosen as a selective group of high performing Operations Associates to pilot geographic-specific teams Key Responsibilities: • Handle client intake for urgent care starts • Staff open shifts with high context, urgency, attention to detail, and sensitivity towards gross market margins • Triage Client and Caregiver phone calls with high context, including emergency situations such as a client fall or hospitalization • Maintain a high level of documentation • Delivered feedback and course-correction to caregivers for continuous improvements

San Francisco, California, Us

Honor is a home care company and the founder of the Honor Care Network, a pioneering national network of home care agencies. Backed by $115 million in VC funding, Honor is the first company ever to bring scalable workforce management and technology expertise together with the high-touch, personalized care of local homegrown care agencies.

New York, Ny, Us

First-ever Pilot of Intergenerational Homesharing Between Students and Senior Citizens• Managed a National Collaborative with four universities, policymakers, not-for-profit organizations and funders to discern best practices of recruitment, retention and evaluation of small-scale programs • Brainstormed and used educational knowledge on human behavior to enforce strategic marketing tactics with national organizations and funders to target specific market audience [older adults and students] - yielded 25% increase in program interest • Evaluated the summer intergenerational home share pilot program conducted by NYU’s Silver School of Social Work and NYU's President’s Office to discern the yield of environmental scans and recruitment• Contributed to a multidisciplinary team (professors, students, universities and large nonprofit organizations) by analyzing data to drive strategic marketing decisions and gain an understanding of human behavior for both older adults and college students.• Conducted and wrote a critical literature review on theories, evaluation research, and programs across the nation and in Europe to determine best practices for intergenerational home share programs

Master Of Social Work - Msw, Social Work And Psychotherapy

Bachelor Of Arts, Communications