As a Senior IT Technician NSM, deployment and management of network monitoring systems, enhancing operational efficiency and security across client networks. I specialize in automating complex IT tasks using PowerShell, reducing manual efforts and improving system reliability. My role also involves conducting thorough penetration tests, analyzing vulnerabilities, and implementing strategic security measures to fortify our infrastructure.Key Contributions:Project Management:… Show more As a Senior IT Technician NSM, deployment and management of network monitoring systems, enhancing operational efficiency and security across client networks. I specialize in automating complex IT tasks using PowerShell, reducing manual efforts and improving system reliability. My role also involves conducting thorough penetration tests, analyzing vulnerabilities, and implementing strategic security measures to fortify our infrastructure.Key Contributions:Project Management: Directed the full lifecycle of monitoring system deployments, from initial planning to execution, ensuring alignment with client needs and business objectives.IT Automation: Developed and implemented PowerShell scripts for automating service management, user provisioning, and system diagnostics, achieving a significant reduction in response times and operational costs.Cybersecurity Initiatives: Led penetration testing efforts, identified critical security gaps, and spearheaded the integration of robust security protocols and fixes, substantially enhancing system defenses.Technology Implementation: Proficient in utilizing Microsoft Intune and GPOs to manage device configurations and enforce security policies effectively.Cloud Migration: Managed seamless transitions from Exchange to Office 365, optimizing collaboration tools and cloud capabilities for various clients. Show less

- Desktop Support (Phone/Remote Access)- Blackberry Support (Server/Handheld/Migration)- Firewall Support (Watchguard/Checkpoint)- Backup Software Support (Symantec BackupExec/ArcServe)- Citrix Support- On-Site Support (Desktop/Server)- SQL Support & Design- Exchange 2003/2007/2010 (Server Installs, Administration)- Mac Support (Server Installs, Desktop Support)- Supporting 3rd Party Applications

- Active Directory, Exchange 2003 Support- Remote/Onsite visits to resolve issues- Documenting Environments- Network Migrations - Providing support to Servers/Desktops/Mobile Devices- Supporting 3rd party applications - Citrix Support- Supporting Phone systems (Avaya)- Providing quotes for clients

- Call Logging Via A Windows Based Logging System G2+ And Remedy- Meeting The SLA’s that Telewest set Fujitsu- Good Telephone Manor (Call Training Involved)- Team Worker Helping Colleagues with various issues- Escalations to various departments across the UK - Shift Work 8am – 12pm, ability to cope with various shift times