- Maintained and improved UI automation framework, increased test coverage.- Developed from the ground up API test automation project with continuous integration testing.- Conducted testing in an Agile development environment with a bi-weekly release cycle.- Reviewed technical specifications/user stories, created and executed test plans for new features.- Performed integration, functional, regression, smoke, localization, compatibility, cross-browser, and cross-platform testing.- Participated in daily stand-up meetings and weekly knowledge transfer sessions. Conducted automation training sessions for QA team members.- Performed daily analysis of test results, analyzed and tracked software failures.- Communicated with QA team, developers, and PMs to resolve issues.

- Developed and supported UI test automation framework.- Analyzed automation results. Improved tests coverage.- Performed integration, functional, regression, performance, security, smoke, compatibility, cross-browser, and cross-platform testing.- Created test plans, test matrices, and test cases for new features.- Analyzed software failures, reported issues.- Participated in regular team meetings.- Communicated with developers and PMs to resolve software issues.

- Performed 2nd and 3rd tiers Desktop/Help Desk Support.- Created tickets based on customer issues and feature requests.- Executed installation and bug verification testing.- Investigated issues, generated custom reports using SQL queries.- Installed, maintained, and upgraded software/hardware/network components.- Installed bank apps in customer locations, conducted training sessions for end-users.