Alex Kagan Email & Phone Number

San Diego, California, Us

-Added new features to and increased durability of embedded software in EV chargers and solar inverters while strictly adhering to IEEE Smart Energy Profile Application Protocol-Automated and parallelized a manual software upgrade process for deployed field units-Broadened role to own Python implementation of main C codebase, doubling original position responsibility-Expanded state machine with new states and services while leveraging AWS S3 and SQLite for data management-Modified open-source repository to be in-house Modbus simulator-Assigned to a key client as the main point of contact for porting our software to their platform-Involved in quarterly trips to deployment sites to install/debug field units-Accepted diverse responsibilities - created user guides on internal processes, performed code reviews for other teams, assisted with QA testing as needed, lab hardware setups, penetration testing, tested various Linux platform viability

Worked at the ITS Depot at the University of California, Santa Cruz providing computer setups and technical support.-Progressed to be student team lead for computer installations and IT support for over 3000 UC Santa Cruz campus faculty and staff-Installing, configuring, and troubleshooting software and hardware-Data migrations, imaging, printer and network setups-Daily online, in-person, and over the phone client communication-Working independently or with up to 10 colleagues-Training new employees on job duties

Tutored a high school student in an advanced math course. I was able to help the student raise their grade from an F to an A-.-Created lesson plan and extra practice problems-Ensured understanding of fundamental concepts

South San Francisco, Ca, Us

Working in a company of less than 30 employees, I was able to gain valuable experience being part of a small business environment. Working daily alongside the president of the company allowed my decisions and contributions to have significant impact, especially with their computer networking and software.-Managed all technical support responsibilities as the sole IT staff member for a small business-Updated and advised software and hardware purchases for office machines-Data entry and database organization-Office receptionist-Language translation (English/Russian)-Accounting-Social media outreach-Photography

San Francisco, Ca, Us

Through my internship at JFCS, I was able to gain firsthand professional experience in the technology field.-Updated and maintained information systems-Installed operating systems and computer hardware-Data backups and secure electronics disposal

Bachelor’S Degree, Computer Engineering - Robotics & Control

High School