Alexa Baca Email & Phone Number

San Antonio, Texas Area

• The Customer Account Representative of Collections is responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to alleviate further action. This team member has.
• Execute day to day collection strategies and actively contribute to center performance objectives.
• Support center and company initiatives and demonstrate an understanding of business needs.
• Ensure actions are in compliance with company policies and laws.
• Contribute to a cooperative environment, maintain an open mind and remain positive concerning change.
• Keep calls on task and ensure efficient use of call handle time.

San Antonio, Texas Area

• Analyzed the route for the Ford Holiday River Parade, identifying locations where 850 additional chairs could be positioned, resulting in an increase in profit of 5.15% or $17,620 from the prior year.
• Coordinated with Director of Operations and Event Manager to plan and execute San Antonio Riverwalk events while considering non-profit budget restrictions
• Performed regular outbound calls and negotiated with San Antonio Riverwalk Association contractors to meet event requirements that were within budget
• Leveraged social media to identify, communicate, and build relationships with potential event performers, talent, and guests
• Assisted in the drafting, editing, and publishing of the 21 Day Letter, a formal document regularly pushed to city officials informing them of the events being hosted by the Riverwalk Association

San Antonio, Texas Area

• Set up tables, chairs, floor covers, and stages for events ranging from 10 to 2000+ people.
• Participate in breakdown of events at their close and event logistics during implementation.
• Process reservation requests using the online Event Management System (EMS)
• Collaboration with physical plant and housekeeping and additional departments to ensure correct staffing and supplies were available for each event.
• Meet with clients prior to events to discuss set ups and prepare incoming staff
• Print daily event scheduled and respond to incoming phone calls.

San Antonio, Texas Area

• Provided exceptional customer service in a demanding fast-paced environment
• Assist in prepping the seating area, serving customers and cashiering
• Work as a team with other food service staff
• Demonstrate abilities to follow food safety regulations

Marketing

Education record