〈 Have kept hotel fully staffed throughout pandemic, while adhering to budget.〈 Comply with all company accounting standards, policies and procedures.〈 Manage Accounts Receivables, ensuring timely payments are received.〈 Be visible, approachable and available to all guests.〈 Ensure each department is focused on guest service and satisfaction.〈 Maintain a safe work environment at all times to eliminate worker’s comp claims.〈 Ensure all areas of the property beat cleanliness and sanitation standards.〈 Actively involved in daily operations to maintain the culture of service.〈 Ensure all training certifications are maintained for all team members.〈 Develop depth within the team through cross-training.〈 Conduct reviews and provide performance feedback as needed.〈 Code bills and submit in a timely manner to avoid late fees.〈 Appropriately handle petty cash and reconcile according to guidelines.〈 Control expenses to maintain budget and profit goals.

〉 Exceeded budgeted revenues by more than 5%.〉 Managed all areas of sales according to brand standards and management company guidelines and achieved a professional reputation within the community.〉 Developed a solicitation/marketing plan focused on budget goals using historical and forecasted data.〉 Utilized extended stay market and selling techniques.〉 Created and maintained productive professional relationships with account contacts, business associations, community leaders, and local Convention Bureau and Tourism teams.〉 Solicited new business and saturated existing accounts to maximize volume based on hotel needs.〉 Conducted property tours.〉 Attended community, business and industry events to network and maintain awareness and promoted the hotel.〉 Promoted social media to broaden customer base.〉 Frequently made sales calls to nurture and develop local business (LNR/CNR).〉 Designed and implemented training and development programs to enhance employee knowledge.〉 Generate and maintain a positive, professional working environment.

〉 Checked inventory, purchased supplies and equipment.〉 Screened applicants, hired, trained and disciplined staff as needed.〉 Communicated with workers through memos and email.〉 Created weekly schedules based off forecast models.〉 Earned 100% in all cleanliness evaluations; raised score by 3%.