Alexa Borero

Alexa Borero Email and Phone Number

Solutions Specialist @ Tevuna Insights
Katy, TX, US
Alexa Borero's Location
United States, United States
About Alexa Borero

Alexa Borero is a Solutions Specialist at Tevuna Insights.

Alexa Borero's Current Company Details
Tevuna Insights

Tevuna Insights

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Solutions Specialist
Katy, TX, US
Employees:
9
Alexa Borero Work Experience Details
  • Tevuna Insights
    Solutions Specialist
    Tevuna Insights
    Katy, Tx, Us
  • Insource Leads
    Production Administrator
    Insource Leads Feb 2022 - Present
  • Amazon
    Quality Assurance Specialist
    Amazon May 2021 - Dec 2022
    ♡ Conducted comprehensive evaluations of customer service interactions to ensure exceptional quality and compliance with established guidelines and standards. ♡ Developed and maintained quality assurance processes and guidelines, contributing to enhanced customer service performance.♡ Collaborated with team members, supervisors, and trainers to provide constructive feedback and coaching for continuous improvement in agent performance.♡ Identified areas for improvement and recommended training or process adjustments, positively impacting service quality.♡ Generated and analyzed reports, tracking quality trends and performance metrics, and used insights to drive improvements.♡ Maintained current knowledge of industry standards and regulatory requirements to ensure compliance.♡ Assisted in developing and delivering training programs for customer service representatives, facilitating skills enhancement.♡ Provided valuable insights and suggestions for continuous process improvement and optimization.♡ Kept accurate records and documentation related to quality assurance activities.
  • Paypal
    Dispute And Claims
    Paypal Aug 2020 - Apr 2021
  • Demandscience
    Lead Generation
    Demandscience Jan 2018 - Jan 2019
  • Amazon
    Technical Support Specialist
    Amazon Aug 2015 - Dec 2017

Frequently Asked Questions about Alexa Borero

What company does Alexa Borero work for?

Alexa Borero works for Tevuna Insights

What is Alexa Borero's role at the current company?

Alexa Borero's current role is Solutions Specialist.

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