Alexa Bruce Email and Phone Number

Specialist and program manager for consumer products.· Technical specialist for the online help center for multiple products· Search Engine Optimization for help content· Training for global team on SEO

In April 2008, I returned to North America to work on our Online Help and Community efforts with responsibility to manage the global team and set the strategy. In July 2010, I took on a project management role focused on the support content used to help advertisers use AdWords.· Launched and managed global Online Help, Community, and Content teams· Created strategy and coached team to implement customer satisfying solutions· Project managed review of knowledge base content to increase customer resolution

At the end of 2006, I prepared for a shift to Gurgaon to help ramp up AdWords operations there, including managing new hire programs, running ad approval and chat workflow, and managing a 25 person team.· Coordinate with our Hyderabad office to ensure smooth ad approvals process· Responsible for programs which help new hires acclimate quickly· Launched chat support in Gurgaon

Began working at Google in December 2003 as a contractor in New Programs, working on AdSense and Froogle. In 2004, the focus moved to Payments with involvement in answering publisher emails, planning and support for migration to a new payment vendor, managing the monthly payment cycle, and training team members worldwide.Responded to customer inquiries on difficult issuesResponsible for timely payments to publishers each monthWorked closely with PM and Eng to define and launch new features

Volunteer to help residents understand and reduce their energy usage.

Waited tables in busy restaurant, created recycling program, trained new servers

Worked with guests from reservations to departure; created recycling program

Collected, sorted, and recorded grass samples for ecological research project

Developed new uses for quantitative PCR technology to identify SNPs

Made construct to study gene expression of Pseudomonas aeruginosa in Dr. Holden's lab.

Online research in Medline related to calcium requirements of adolescent females.