Alexa Gerlach Email & Phone Number

Missoula, Mt, Us

Dun Laoghaire, Dublin, Ie

Fort Collins, Co, Us

This was a dynamic role in a fast-paced small business. My role was the sole non-clinical customer-facing position. I managed both sales and customer service for a team of 3 physical therapists in a specialist clinic.I was mainly responsible for converting phone, social media and face-to-face leads to in-person appointments and physical therapy appointment packages. This required an empathetic and responsive sales style. I successfully maintained an 80%+ conversion rate on 120+ leads per month. In addition to sales, I office-managed our location and performed customer-service tasks like appointment booking and payment processing.

Auckland, Nz

I partnered with Genesis leaders across the country to recruit for at-home and contact centre-based Customer Service Representatives and skilled truck drivers. Sometimes you'd find me filling a one-off sales, marketing or management role.At any given time, I was working on up to 70 jobs and 200+ vacancies across the country. This was a true high-volume portfolio, requiring expertise in multiple areas of the business and the flexibility to work across all of them.

300 hour registered yoga teacher in hatha, vinyasa and yin. I teach active, flowing classes with a sense of humor. Students have the opportunity to build body awareness and confidence in a welcoming environment.

Auckland, Cbd, Nz

With Flight Centre's recruitment currently on hold as a result of COVID-19, I transitioned into a secondment as Project Lead for Project Remedy. Project Remedy find supplementary income and meaningful work opportunities for Flight Centre's people nationwide who have been affected by the virus's impact on the travel industry. Using the sales skills and partnerships I gained during my years of recruitment in Auckland, I partnered with nearly 90 organizations in everything from food production to banking to provide redeployment services and supplemental income sources for Flight Centre staff.

Auckland, Cbd, Nz

I led a team of three exceptional recruiters and held my own recruitment portfolio in volume retail roles and specialized positions in IT, Marketing and Project work, including Business Analysts and Project and Communication Managers. As the senior-most recruiter in the business, I provided business partnering services, advice and recommendations for leaders across the country. I also managed the strategic planning and budgeting for the FCTGNZ recruitment function.

Auckland Cbd, Auckland, Nz

My team of one consultant, one candidate manager and one administrator and I recruited for all levels of contact centre positions in addition to support staff and management-level roles. We served most of the major organizations in South Auckland and were a proud part of our community. I managed our client relationships and business development, oversaw project work and liaised with community groups and partners in the industry.

Auckland Cbd, Auckland, Nz

Auckland Cbd, Auckland, Nz

Auckland, Nz

Created & tracked a project timeline for the People & Performance restructure while communicating key dates & deliverables to internal & external stakeholdersFacilitated project working groups of up to 10 permanent staff members

Auckland, Nz

Coordinated a busy contact centre of 200+ Customer Service Representatives, 10+ team leaders & 4 contact centre managersOrchestrated a recruit of 120 CSRs over three months using agency & internal recruitersPlanned & led assessment centres, completed references & generated salary offers

Established a new brand by creating a customer base and social media followingCreated unique and exciting social media content for a vintage clothing store and online retail outletDeveloped exciting online vintage sales content by assessing the market and competition

Temporary reception and admin role at a busy mental health practice

Doubled store sales over previous year’s monthly totals using social media and exciting new sales and displays Maximized store sales and foot traffic through creative and engaging visual merchandising and store organisationDeveloped Excel spreadsheets to track store performance on a daily, weekly, monthly and yearly basisRecruited, trained and monitored staff performanceImplemented and managed Carlo’s social media presence resulting in nationwide recognition, increased sales and brand awareness

Fielded internal and external customer questions, potential venue bookings and greeted and directed visitorsConsulted with customers, supervisors and co-workers to seamlessly coordinate events in the community hubPrepared for, set up and broke down events of 10-60 internal and external customers in a variety of spacesOptimized customer experience by troubleshooting AV equipment and preparing catered meals and drinks Evaluated Council assets in the community hub and designed an innovative Excel database to track updates

Personal assistant duties for the owner and operator of an eclectic baking, events and restaurant businessAssessed opportunities for cost-saving measures and implemented creative, effective and long-term strategiesResponsible for mail sorting and delivery, office upkeep and basic electronics maintenance and repairCo-managed weekly lunches and diverse events of 50-200 peopleAssisted in rostering staff, preparing and planning for events and VIP luncheons and liaising with guests

Provided café customers with quick, friendly service in front of house roleSpecialized in greeting customers, taking and entering orders into the cash register and assisting baristas

Provided customers with a comprehensive costume and vintage clothing shopping experienceHeld a key to the store Increased sales over last yearResponsible for opening and closing duties, including counting up the till and reconciling credit card reportsAssisted in dating, pricing and buying vintage clothing

Coordinated a team of two to predict, address and resolve customer 300+ complaints and questions dailyDeveloped responses to common questions to be used by other teams membersIndependently translated, edited and Americanized the German product for the US market

Seattle, Wa, Us

Supervised a portfolio of 15 German vendorsManaged and trouble-shot electronic invoicesCoordinated with an international team to integrate 100+ EU vendors in two months to electronic invoicingLed a 5 person team in sorting, scanning and sorting 17,000+ confidential documents dailyDeveloped and implemented a scanning workflow that improved productivity by 50%+

Innsbruck, Tirol, At

Edited formal written presentations in English for grammar, style, continuity and content

Designed and created an organizational system for Ms. Feirstein's office and homeConstructed a billing and accounting system for the office and billed Ms. Feirstein's patientsTrouble-shot and repaired Ms. Feirstein's laptop and other technology, including iPhoneOrganized computer files and instructed Ms. Feirstein on use of her laptop and other technologyManaged extensive eBay auction accounts for luxury goods

New York, Ny, Us

Organized and managed registration for 30-40 people each semesterCollected, recorded, and deposited $4000+ in dues per semesterTrained future coordinators in studio procedures Collaborated with teachers and coordinators to maintain the studio, fire kilns, mix glazes, and schedule classes, tutorials, and studio projectsInstructed students on hand-built and wheel-thrown clay projects

Instructed two Swedish children, ages 8 and 12, in English and horse-back riding and often acted as sole caretakerDesigned educational games and activities that encouraged English speakingManaged the household, some meals, two dogs and two dressage ponies

New York, New York, Us

Assumed responsibility for a very large and complicated financial records filing systemFiled, edited, and shredded sensitive documentsEntered grant application information in Excel

New York, Ny, Us

Answered phones, greeted and directed visitorsCopied and shredded sensitive documents, and sorted and filed graduate student applications

Bachelor Of Arts, German Studies; History Of Gender, Sexuality And The Family

Study Abroard Immersion Program, German Language And Literature