Alexa Gerlach Email and Phone Number
Having grown up on a remote ranch in the north-western United States, my path to recruitment has been conventionally unconventional. I’ve had stints as a pony walker, buyer for a vintage clothing store and pizza dough maker. I graduated from Barnard College in New York City with the intention of becoming a German literary translator. I worked with several organizations in Munich to expand their brand to the US, but after moving to Australia in 2015 and New Zealand in 2016, I transitioned from translation to recruitment. One of my first roles when I arrived in NZ in 2016 was with Auckland Council's customer service team. I was involved in coordinating a massive 100+ person recruit as part of the department's restructure. Turns out I loved recruitment - everything from candidate care, to market research, to stakeholder engagement. I quickly worked my way from a Consultant to Managing Consultant in agency recruitment and then went internal to lead Flight Centre Travel Group NZ's nationwide recruitment function. After Covid decimated the travel industry and my team of recruiters at Flight Centre, I took 5 months to hike the length of the North Island in New Zealand, covering almost 2,000 kilometers on foot and teaching yoga for two months outside Abel Tasman. I returned to Auckland as my most resilient and motivated self and managed a portfolio for Genesis Energy with a focus on Contact Centre, Sales and Truck Driver recruitment. After nearly 10 years abroad, I returned to the US and joined a small business for the first time in nearly a decade. My role with a thriving physical therapy practice focused mainly on sales and customer service. Now living just outside Dublin in Co. Wicklow, I look forward to establishing myself in a new market as a recruitment professional. Outside of the office, I spend my time hiking, teaching yoga on the side and fumbling my way through a beginner's pilates practice.
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Human Resources GeneralistThe Arc Western MontanaMissoula, Mt, Us -
Senior Human Resources AdministratorIndaver Ireland & Uk Mar 2024 - PresentDun Laoghaire, Dublin, Ie -
Customer Success AssociateUp And Running Physical Therapy - Fort Collins Co Aug 2023 - Jan 2024Fort Collins, Co, UsThis was a dynamic role in a fast-paced small business. My role was the sole non-clinical customer-facing position. I managed both sales and customer service for a team of 3 physical therapists in a specialist clinic.I was mainly responsible for converting phone, social media and face-to-face leads to in-person appointments and physical therapy appointment packages. This required an empathetic and responsive sales style. I successfully maintained an 80%+ conversion rate on 120+ leads per month. In addition to sales, I office-managed our location and performed customer-service tasks like appointment booking and payment processing. -
Talent Acquisition ConsultantGenesis Apr 2021 - May 2023Auckland, NzI partnered with Genesis leaders across the country to recruit for at-home and contact centre-based Customer Service Representatives and skilled truck drivers. Sometimes you'd find me filling a one-off sales, marketing or management role.At any given time, I was working on up to 70 jobs and 200+ vacancies across the country. This was a true high-volume portfolio, requiring expertise in multiple areas of the business and the flexibility to work across all of them. -
Yoga TeacherUrban Ashram Oct 2019 - Oct 2021300 hour registered yoga teacher in hatha, vinyasa and yin. I teach active, flowing classes with a sense of humor. Students have the opportunity to build body awareness and confidence in a welcoming environment. -
Project Lead - Project RemedyFlight Centre Travel Group New Zealand Mar 2020 - Oct 2020Auckland, Cbd, NzWith Flight Centre's recruitment currently on hold as a result of COVID-19, I transitioned into a secondment as Project Lead for Project Remedy. Project Remedy find supplementary income and meaningful work opportunities for Flight Centre's people nationwide who have been affected by the virus's impact on the travel industry. Using the sales skills and partnerships I gained during my years of recruitment in Auckland, I partnered with nearly 90 organizations in everything from food production to banking to provide redeployment services and supplemental income sources for Flight Centre staff. -
Careers LeaderFlight Centre Travel Group New Zealand Jul 2019 - Oct 2020Auckland, Cbd, NzI led a team of three exceptional recruiters and held my own recruitment portfolio in volume retail roles and specialized positions in IT, Marketing and Project work, including Business Analysts and Project and Communication Managers. As the senior-most recruiter in the business, I provided business partnering services, advice and recommendations for leaders across the country. I also managed the strategic planning and budgeting for the FCTGNZ recruitment function. -
Managing ConsultantMadison Recruitment Jan 2019 - Jul 2019Auckland Cbd, Auckland, NzMy team of one consultant, one candidate manager and one administrator and I recruited for all levels of contact centre positions in addition to support staff and management-level roles. We served most of the major organizations in South Auckland and were a proud part of our community. I managed our client relationships and business development, oversaw project work and liaised with community groups and partners in the industry. -
Senior ConsultantMadison Recruitment Sep 2018 - Dec 2018Auckland Cbd, Auckland, Nz -
ConsultantMadison Recruitment Nov 2017 - Sep 2018Auckland Cbd, Auckland, Nz -
Project CoordinatorAuckland Council Aug 2017 - Nov 2017Auckland, NzCreated & tracked a project timeline for the People & Performance restructure while communicating key dates & deliverables to internal & external stakeholdersFacilitated project working groups of up to 10 permanent staff members -
Business CoordinatorAuckland Council Feb 2017 - Aug 2017Auckland, NzCoordinated a busy contact centre of 200+ Customer Service Representatives, 10+ team leaders & 4 contact centre managersOrchestrated a recruit of 120 CSRs over three months using agency & internal recruitersPlanned & led assessment centres, completed references & generated salary offers -
Digital Content ManagerKid Carlo Nov 2016 - Nov 2017Established a new brand by creating a customer base and social media followingCreated unique and exciting social media content for a vintage clothing store and online retail outletDeveloped exciting online vintage sales content by assessing the market and competition
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Medical ReceptionistTaylor Centre Dec 2016 - Feb 2017Temporary reception and admin role at a busy mental health practice
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Store Manager & Social Media ManagerCarlo'S Mar 2016 - Nov 2016Doubled store sales over previous year’s monthly totals using social media and exciting new sales and displays Maximized store sales and foot traffic through creative and engaging visual merchandising and store organisationDeveloped Excel spreadsheets to track store performance on a daily, weekly, monthly and yearly basisRecruited, trained and monitored staff performanceImplemented and managed Carlo’s social media presence resulting in nationwide recognition, increased sales and brand awareness
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Venue Service OfficerCity Of Darebin Dec 2015 - Dec 2015Fielded internal and external customer questions, potential venue bookings and greeted and directed visitorsConsulted with customers, supervisors and co-workers to seamlessly coordinate events in the community hubPrepared for, set up and broke down events of 10-60 internal and external customers in a variety of spacesOptimized customer experience by troubleshooting AV equipment and preparing catered meals and drinks Evaluated Council assets in the community hub and designed an innovative Excel database to track updates -
Personal Assistant & Event CoordinatorOur Place @ Willunga Hill Sep 2015 - Oct 2015Personal assistant duties for the owner and operator of an eclectic baking, events and restaurant businessAssessed opportunities for cost-saving measures and implemented creative, effective and long-term strategiesResponsible for mail sorting and delivery, office upkeep and basic electronics maintenance and repairCo-managed weekly lunches and diverse events of 50-200 peopleAssisted in rostering staff, preparing and planning for events and VIP luncheons and liaising with guests
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Front Of HouseAtomic Espresso Mar 2015 - Aug 2015Provided café customers with quick, friendly service in front of house roleSpecialized in greeting customers, taking and entering orders into the cash register and assisting baristas
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Vintage Clothing And Costume SalesCarlo'S Sep 2014 - Feb 2015Provided customers with a comprehensive costume and vintage clothing shopping experienceHeld a key to the store Increased sales over last yearResponsible for opening and closing duties, including counting up the till and reconciling credit card reportsAssisted in dating, pricing and buying vintage clothing
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Customer Care UsaSocial Media Interactive Nov 2013 - May 2014Coordinated a team of two to predict, address and resolve customer 300+ complaints and questions dailyDeveloped responses to common questions to be used by other teams membersIndependently translated, edited and Americanized the German product for the US market
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Accounts Payable AnalystAmazon Nov 2011 - Jun 2013Seattle, Wa, UsSupervised a portfolio of 15 German vendorsManaged and trouble-shot electronic invoicesCoordinated with an international team to integrate 100+ EU vendors in two months to electronic invoicingLed a 5 person team in sorting, scanning and sorting 17,000+ confidential documents dailyDeveloped and implemented a scanning workflow that improved productivity by 50%+ -
English EditorSos Children'S Villages Oct 2011 - Nov 2011Innsbruck, Tirol, AtEdited formal written presentations in English for grammar, style, continuity and content -
Personal AssistantPaula Feirstein Jan 2011 - May 2011Designed and created an organizational system for Ms. Feirstein's office and homeConstructed a billing and accounting system for the office and billed Ms. Feirstein's patientsTrouble-shot and repaired Ms. Feirstein's laptop and other technology, including iPhoneOrganized computer files and instructed Ms. Feirstein on use of her laptop and other technologyManaged extensive eBay auction accounts for luxury goods
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Coordinator At The Clay CollectiveBarnard College Sep 2008 - May 2011New York, Ny, UsOrganized and managed registration for 30-40 people each semesterCollected, recorded, and deposited $4000+ in dues per semesterTrained future coordinators in studio procedures Collaborated with teachers and coordinators to maintain the studio, fire kilns, mix glazes, and schedule classes, tutorials, and studio projectsInstructed students on hand-built and wheel-thrown clay projects -
Au PairMagnusson Family May 2009 - Sep 2009Instructed two Swedish children, ages 8 and 12, in English and horse-back riding and often acted as sole caretakerDesigned educational games and activities that encouraged English speakingManaged the household, some meals, two dogs and two dressage ponies
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Office AssistantColumbia School Of Social Work Oct 2008 - May 2009New York, New York, UsAssumed responsibility for a very large and complicated financial records filing systemFiled, edited, and shredded sensitive documentsEntered grant application information in Excel -
Office AssistantColumbia University In The City Of New York Sep 2007 - May 2008New York, Ny, UsAnswered phones, greeted and directed visitorsCopied and shredded sensitive documents, and sorted and filed graduate student applications
Alexa Gerlach Education Details
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Barnard CollegeSexuality And The Family -
Ludwig-Maximilians-Universität MünchenGerman Language And Literature
Frequently Asked Questions about Alexa Gerlach
What company does Alexa Gerlach work for?
Alexa Gerlach works for The Arc Western Montana
What is Alexa Gerlach's role at the current company?
Alexa Gerlach's current role is Human Resources Generalist.
What schools did Alexa Gerlach attend?
Alexa Gerlach attended Barnard College, Ludwig-Maximilians-Universität München.
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