Alexa Jablonski Email & Phone Number

New York, Ny, Us

New York, New York

After only 2 months of working as an Implementation Consultant, I was offered the opportunity to be apart of our Client Success squad. This consists of myself and my manager. I was able to develop my own procedures to streamline the CRM process in the company to ensure each and every client has had a visit and/ or phone call from one of us. I made sure clients' feedback has been properly logged and I would follow-up when needed. This new position has also allowed me to bring new ideas to the table for the company as a whole. Along with continuing to meet with clients to provide additional training and obtain feedback I also help implement the software within their firm. I meet with all support staff and attorneys to assure they are open minded and using the software to its best ability. I am also our loyal clients main point of contact for any questions they may have about feature requests and/ or any complaints. Furthermore I communicate with clients who are interested in cancelling their contract and meet with to "sell" them back on our software over competitors.I also work alongside my manager to prepare in depth Webinars for our clients to view.

New York, New York

After earning the job to work directly at LEAP as an Implementation Consultant, I continue traveling to clients' offices to install and train on our document management and accounting software. I developed my IT Support skills while working closely with our National Help Desk and participated in preparing Webinars for our clients.

Jersey City, New Jersey

I work with our growing client base throughout the US to ensure the smooth implementation of LEAP software to Law firms. I am responsible for:Training users in the day-to-day use of LEAP Software installation and configuration Setup/customization of templates Liaising with clients and other suppliers throughout the implementation processAfter a few short months of working at KMC, LEAP decided to bring consulting in-house.

Short Hills, New Jersey

I supported 8 attorneys in the Family Law Department of Budd Larner, PC handling complex child custody and matrimonial proceedings. This included supporting two attorneys who were co-authors of West Group’s New Jersey Family Law and Practice series. Along with performing extensive research for cases, this position allowed me to use my writing skills when creating case briefs.I also was able to gain experience working on Appellate cases.

Clinton, New Jersey

- Performed both office management and paralegal responsibilities- Developed strong communication and organizational skills - Comfortable with filing pleadings with the court and performing legal research- Assisted with document production and trial preparation- Experience with cases of Family Law, Criminal Law, Real Estate, Zoning/ Land Use and Litigation- Proficient in WordPerfect, Microsoft Office (including Word, Excel, PowerPoint and Outlook), Adobe, LexisNexis, Westlaw and Easy Soft- Organization of office files, management of calendar, responsible for billing clients, speaking with clients and preparing pleadings- Excellent writing skills including drafting contracts, pleadings, motions and correspondence