Managing entire operation of facility during scheduled shifts.Maintaining standards of organization and work station flow.Assisted in the execution of business plan as directed by the store owners.Ensured customer service in all areas meets company standards.Responded to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.Accurately completed duties such as inventory control, ordering of products, cash control.Communicated and oversaw the execution of product promotions to the general public and community partners.Trained and developed hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.Reduced restaurant’s annual food and labor costs by 13% through proper budgeting, scheduling and management of inventory.

Managed website operations via Wix including uploading/editing content, inventory and product descriptionsResponsible for customer correspondence to coordinate order pick-ups/deliveries and addressed customer concerns Carried out full cycle event planning for shows with over 20 vendors and 300+ attendees including creating contracts, coordinating transportation, creating space/table layouts, contracting clean services and ensuring a flawless execution

Maintaining accurate and comprehensive records Handle incoming calls, emails, and other communications, responding as appropriate to ensure clear and effective communication Fills out expense reports and other paperwork on behalf of the executive Sustain a daily calendar of meetings, events and deadlinesOffice duties such as sourcing office supplies and handling the filing system