Alexa Talbot Email & Phone Number

Longwood, Florida, United States

• Present product value propositions to promote purchases.• Address any questions, complaints, and feedback to improve company and customer satisfaction.• Manage high volume inbound and outbound calls in a timely manner.• Analyze customer feedback and implement retention strategies.

Altamonte Springs, Florida, United States

• Assisted in the setting of targets and goals for the team and each teammate.• Placed and answered phone calls to address any questions, complaints, or feedback to improve company and customer satisfaction.• Prepared performance reports on a monthly and annual basis, as well as key metrics such as call waiting, call abandonment, etc.• Organized, managed, and monitored call center employees to ensure they met daily, weekly, and monthly quotas.

Orlando, Florida Area

• Managed quality assurance initiatives including greeting customers, handling food preparation, and adhering to sanitation standards.• Reconciled cash drawer at start and end of each shift, accounted for errors, and resolved discrepancies.• Operated cash register for cash, check and credit card transactions with accuracy.• Ensured customer satisfaction

Orlando, Florida, United States

• Ensure all processes and procedures are followed and lead with integrity• Focused on the company's mission and values to uphold sales/service techniques and ensure a great guest experience.• Managed team member performance, conducted performance appraisals, and recommended promotions.• Analyzed trends in sales, performance, and recordkeeping and made staff adjustments accordingly.• Assisted customers with amy questions/complaints and implemented solutions to maintain customer satisfaction.