Alexa Pulcher Email & Phone Number

Remote

Responsible for the reporting, oversight, and quality control for Secondary Market Mortgage Lending disclosure tracking and reporting.Receive and review initial disclosure packages, change in circumstances, while ensuring accuracy of data entry in Encompass LOS.Communicate with closing staff on changes received after initial closing disclosure to ensure compliance with federal regulations.Receive changes in compliance requirements and communicate with compliance personnel to provide such information to affected Secondary Market personnel.Review and update Secondary Market disclosure policies and procedures, as needed, and communicate and present changes to necessary management personnel.Correct loan file errors as necessary to accurately disclose and track Secondary Market Mortgage disclosures.Assist with day-to-day issues, errors, and questions from Secondary Market personnel and seek additional clarification or approval, when necessary, from Management and compliance service providers.Develop, present, and track training programs for new disclosure team members.Attend monthly conference calls with branch personnel to discuss quality issues, process changes, and new information as it relates to changes in compliance, policies, or procedures.Serve as Compliance’s contact for internal communication with branch personnel.Other projects/duties as assigned by supervisor.

Amarillo, Texas, United States

Audit a random sampling of loans for adherence to federal and state regulations and provide management with timely, meaningful information regarding quality and compliance.Document all findings for management review.Assist mortgage personnel with inquiries regarding compliance related matters.Assist with the review and interpretation of all new compliance regulations from federal and state regulators as well as from investors to ensure ongoing adherence to regulatory requirements.Review of marketing materials, collateral, training, company updates, etc. for compliance with state and federal regulation.Respond to internal and external inquiries related to compliance, as requested.Review all mortgage loans subject to flood insurance for adherence to FEMA, FDIC policies and procedures.Audit pre-funded loans for adherence to regulatory requirements.Ensure any findings are sent to staff for remediation prior to loan closing.Assist with HMDA functions as needed to include all matters regarding accurate HMDA reporting, aged pipeline reports, HMDA scrub and withdrawn/declined loan tracking.

United States

Under direction, served as a paraprofessional, performing a variety of complex tasks in support of the administration of the Financial Office. Serves as a liaison with vendors, direct service providers, clients, the general public, intra-office staff and cross-divisional staff, schedules appointments, conference meetings, training and seminars for professional staff. Coordinated fiscal training for agency fiscal liaisons for budgeting, vouchering and procurement; assisted administrators in developing instructional material.Served as a liaison with vendors, direct service providers, clients and the general public, answering inquiries and providing information, and resolving discrepancies. Directed more complex issues to the appropriate staff within the section. Prepared reviewed, edited, and finalized routine correspondence directed to outside agencies, the public and Illinois State Police personnel requiring the Chief Financial Officer signature.Assisted in coordinating projects, and daily program activities; assisted with the preparation of special reports by researching and gathering information. Scheduled appointments, meetings, conferences, and seminars for the section; prepared agendas for staff meetings; prepared and updated electronic fiscal bulletins. Coordinated personnel and timekeeping functions for the section.Prepared confidential reports and spreadsheets as directed. Managed complex, multi-program record and report applications using databases, spreadsheets and word processing applications. Served as the subject matter expert for the Financial Office for Microsoft Excel, Access and PowerPoint. Served as the liaison between the Office of Finance and the Illinois State Police IT staff.Prepared budget projections, maintains ledgers and reconciles multiple cost centers. Processed vouchers for each cost center with in 30 days of receipt. Assisted in processing vouchers of other Illinois State Police Agencies when needed.

Springfield, Illinois Area

Provided excellent customer service by translating and interpreting, both orally and in writing for Spanish speaking clients.Performed a variety of complex and specialized clerical duties; such as specialized information entry, typing, record processing and general office support; determined work methods and procedures to complete assignments, clarified office procedures and statues to a variety of professionals relative to processing birth, death, fetal death, marriage and divorce records for the State of Illinois.Processed marriage applications by auditing the applications each moth and taking corrective action on any errors, audited divorce records and took corrective action on any errorsProcessed Termination of Pregnancy reports, entered fetal death information into the Fetal Death Database, performed index changes to birth records, and assisted with the weekly birth death matching report.

3601 Wabash Ave, Springfield Il 62712

Assists the Compliance Officer with monitoring, maintaining and developing compliance and CRA programs.Assists Compliance Officer with monitoring changes in laws, regulations and examination trends.Assists Compliance with compliance reviews in accordance with the published compliance monitoring program testing calendar.Responsible for collecting and maintaining accurate CRA and loan data.Analyzes CRA lending performance using QuestSoft software, including the mapping function.Under the supervision of the Compliance Officer, researches and provides answers and support for internals compliance questions.Assists in the preparation of materials for State and Federal examinations.Assists with cash counts at branches. Assists with additional audits as time permits. Under the supervision of the Compliance Officer, reviews products, services and marketing materials to ensure compliance with applicable laws and regulations. Performs other job-related duties and special projects as assigned.

3601 Wabash Ave, Springfield Il 62711

Responsible for scheduling of the department.Responsible for approving time cards.Responsible for training and coaching staff.Responsible for creating business cash management online banking profiles.Processed telephone mortgage and loan payments.Provided excellent customer service.Answered incoming Bank Branch calls.Assisted with employee password resets.Performed deposit account maintenance.

3601 Wabash Ave, Springfield Il 62711

Answered all incoming Bank Branch calls.Provided excellent customer service.Assisted with online banking troubleshooting.Assisted with employee password resets.Assisted with providing account balance inquiries.Responsible for Regulation D monitoring for the Bank.Responsible for opening all online deposit accounts.Responsible for recording all returned mail.Processed telephone mortgage and loan payments.Performed deposit account maintenance.

3601 Wabash Ave, Springfield Il 62711

Provide excellent customer service.Processed customer transactions fast and efficiently.Balanced cash drawer periodically throughout shift.Balanced Branch vault everyday, twice throughout shift.Sorted through mail and processed all mortgage and loan payments.

Business Management

Business Management