Alexa Patek Email & Phone Number

Remote

• Provides superior customer support to internal and external customers in all aspects of application support.• Prepares Change Requests (CRs) and follow-up to resolution.• Assists in performing research of application problems and resolves issues for Member/Customers.• Prepares materials and delivers Member Information Conference (MIC) sessions.• Performs on-site training or delivers remote application training to Member/Customers.

Corpus Christi, Texas

• Promoted NEC to area youth by professionally administering Youth Leadership Tour and scholarships. • Maintained NEC websites and social media platform pages to ensure up-to-date information, education, and member services. • Served as local pages editor for Texas Co-op Power Magazine and through the research, design, and production of membership publications, press releases, media campaigns, and mass emails.• Used videography and photography to capture and document internal and external events, services, and industry related subjects. • Served on NEC’s Employee Engagement Committee providing recommendations and planning on employee events, employee recognition and appreciation, luncheons, and community service.

Corpus Christi, Texas

• Assisted members by phone or in person to provide customer assistance by processing payments, address/phone changes; and received orders for connecting or disconnecting service for residential, commercial and new construction requests.• Filled out contract forms, determined charges for service requested, calculated and collected deposits, and prepared change of address records. • Created service orders (disconnects and connects); and ensured proper enrollment from power provider.• Processed and posted payments daily from Remittance-OBI, Lockbox, Paystation and ACH.

Cuero, Texas

• Interacted with electric and Internet customers to provide and process information in response to inquiries, questions, concerns, and requests about products and services. • Answered incoming calls from customers to create service orders, handle complaints, and troubleshoot technical problems. • Created and managed customers' accounts. • Identified and escalated priority issues. • Learned entry level Internet Technical troubleshooting. • Obtained general understanding of all operating systems and applications related to company offered services.