Alexandra Martin Email & Phone Number

Baltimore, Md, Us

Austin, Tx, Us

Austin, Tx, Us

• Engages with multiple cross-functional teams to ensure the planning and execution of initiatives to defined timelines• Communicates status of current and future projects within program to key stakeholders and business partners• Aligns dependencies across all stakeholder groups and cross-functional partners to ensure timely and effective delivery• Identifies, escalates, and mitigates risks to the program• Partners with cross-functional teams & peers to address issues that may impact projects within the program• Serves as one of Forcepoint’s Jira Administrators with the ability to modify/create custom fields, project workflows, schemes, etc.• Distributes weekly reporting on program health back to business by utilizing Smartsheet & serves as one of the company’s Smartsheet Administrators• Sets up new Smartsheets for future projects & establishes Jira connection for project reports• Cultivates positive relationships at all levels and partners closely with cross functional teams & stakeholders

Austin, Tx, Us

• Works closely with Product Management to create and maintain a product backlog according to business value or ROI.• Collaborates with program managers, product owners and product managers across the organization to define priorities and manage expectations.• Works with several product managers to draft, then manage product requirements at both high and low levels.• Provides vision and direction to the agile development teams and stakeholders throughout new feature development and create requirements/user stories.• Maintains and grooms backlogs for three Scrum teams across the Product Development organization to ensure highest priority work was addressed first.• Provides backlog management, iteration planning, and elaboration of existing and new user stories; this includes working with related stakeholders on requirements drafting - including UX, tech pubs, et al.• Leads the planning of product release plans and set expectations for delivery of new features/functionalities.• Translates business requirements to epics, technical stories, and acceptance criteria.• Plays an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.• Serves as an active member of several scrum teams; participates in standard Agile rituals (standups, sprint planning and retrospectives, et al).• Is available for story demonstrations throughout the sprint and be the “final word” on story acceptance with respect to clearly articulated “definition of done”.• Triages and prioritizes bugs found by Quality Assurance team during release regression, upgrade & integration testing.• Contributes expertise to the refinement of agile processes and methods employed by the teams.• Communicates status of work in progress and work planned to stakeholders across the organization.

Austin, Tx, Us

• Leads projects end-to-end including: developing project plans, resource plan, clarifying scope, and tracking dependencies.• Coordinates release schedule, scope, and execution for project across all relevant stakeholders• Manages changes to project scope, project schedule and project costs using appropriate verification techniques.• Works across products and teams to ensure that resources are available and allocated correctly.• Communicates progress updates across team members, partners, and leadership on a regular basis.• Performs risk management to minimize project risks.• Leads and facilitates working sessions, demos, adoption & change management approaches, and training plans.• Leads discovery and escalation of risks as well as development of mitigation plans for the team to deliver against.• Cultivates positive relationships at all levels and partners closely all teams & stakeholders.

Austin, Tx, Us

• Identified & documented defects found in software• Reviewed functional and design specifications to ensure full understanding of individual deliverables• Performed end to end manual testing of new features• Performed regression & upgrade testing• Designed, developed and implemented test plans, test cases and test processes.• Assisted in the creation and development of Acceptance Criteria for new software features and any discovered application bugs.• Actively participated in Stand-ups, Retrospectives and Grooming Sessions• Reviewed and provided comments on newly developed features, bug fixes and user stories• Maintained understanding of and demonstrate ability to use programs such as: JIRA, SQL, Postgres, Git, Bamboo, Confluence, Jenkins & Bitbucket.• Ensured that validated deliverables meet both functional and design specifications and requirements as laid out by Product team.• Isolated, replicated, & reported any defects as well as verify that defects are confirmed as fixed• Assisted in the implementation of new company processes and procedures across the Product Development team.• Effectively served as a Release Manager for the Quality Assurance team to ensure that release candidate was successfully developed, tested & ushered to General Availability on time.

Baltimore, Md, Us

RedOwl was acquired by Forcepoint in August of 2017.

Chicago, Illinois, Us

Oversaw day-to-day activities of a team of 25 support representativesEstablished & enforced help desk SLA’s in consultation with customers to establish problem resolution expectations/time framesManaged the process of inbound client requests via phone, chat & email to ensure courteous, timely & effective resolution of end user issuesMonitored & tested fixes from development team to ensure customer issues has been properly resolvedGenerated weekly & monthly KPI reports with analysis and recommendations to the VP of Customer ServicePlanned & conducted performance appraisals of support staffActively participated in new hire recruitment and application coordinationServed as voice of the customer in the product development process to ensure critical customer requests were prioritized appropriately

Chicago, Illinois, Us

Responded to phone calls, live chats, emails, social media & other channels as necessary from Cision clientsAnswered client questions & provide how-to help within the Cision application to aid clients in completing daily PR tasksAssisted clients with troubleshooting technical issues and diagnosing errors within the Cision applicationEnabled with update rights in SQL to better assist clients as well as internal departmentsDemonstrated ownership and ability to follow case issues - both escalated and otherwise - to resolution and client satisfactionWorked with Team Lead to assist in escalated cases from fellow team members – handle caseload of approximately 10-15 escalated issues per dayCommunicated with various internal departments to resolve issues (Quality Assurance, Development, Site Operations, Finance, Sales, etc.)Engaged & support 20 Enterprise clients as a dedicated Premier Support representative, handling inbound calls & emails from clients as well as any errors they encounterEntrusted to support Enterprise clients with both critical & non-critical issues after hoursWorked with new team hires to train on application, Salesforce, support processes & procedures, etc.

Chicago, Illinois, Us

Edited press releases for spelling, grammar, clarity, accuracy, objectivity, inoffensive material, etc. in images, links and contentFormatted, approved and scored press release for the quality of the news contentProvided general customer service, sales and marketing assistance on a wide range of topics through online Help Desk, Live Chat, incoming phone calls and incoming e-mail messagesPerformed PRWeb Editorial Services, including Revision, Drafting and Premium SEO services, providing different levels of editorial assistance and consultingConsulted customers by phone, chat, help desk and e-mail for editorial holds and other content-related issuesContacted, consulted with and submitted press releases on behalf of PRWeb customers through PRWeb Direct or VocusFollowed PRWeb’s mission to delight every customer

Reading, Pennsylvania, Us

• Developing lead generation plans with targets, measures, and objectives.• Providing client/customer support• Ongoing development and maintenance of agency's database• Execution of response to inbound inquiries, routine sales follow up and lead developing activities• Competitive research

Wilmington, De, Us

Bachelor Of Arts, Political Science/Pre-Law, English

High School Diploma