Alexa Pringle, Capm Email & Phone Number

Orlando, Fl, Us

Lake Mary, Florida, Us

Burbank, Ca, Us

Technical Project Manager at Disney Parks, Experiences and Products - Technology & Digital Launch Readiness Team. Responsible for project management of all high impact, high visibility guest and cast facing projects within the Walt Disney World and Disneyland Resort DPEP businesses.

Lake Mary, Florida, Us

Serves as the primary contact for our clients at public safety agencies (law enforcement, 911 dispatchers, and correctional facilities) throughout their software implementation projects. - Initiates, plans, executes, controls and closes projects. Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project.- Manages project scope, including project deliverables, timelines, client responsibilities and expectations. Forecasts, tracks, and manages projects toward achievement of the progress and revenue targets.- Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables.- Creates and maintains detailed work plans and documentation for project implementation; communicates and reviews work assignments with team; manages day-to-day project activities.- Establishes time lines for each phase of implementation: Kickoff, BPR, Configuration, Conversion, System Review, Training and Go Live.- Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.- Consistently exercises effective communication and follow through and acts as the Client’s single point of contact during the project implementation. - Obtains sign-off on the completion of major project milestones.- Encourages creation of lessons learned document during execution of project work. Follows up with team members to proactively avoid repeat problems for future implementations.- Conducts customer visits during project implementation.- Creates weekly Financial Milestones, monthly Forecasting for Revenue Recognition and End of the Month Project Percent Complete.

Lake Mary, Florida, Us

Responsible for coordinating the activities needed for the successful and timely completion of premise to Cloud migrations projects. Primary responsibility will be to interface with other internal implementation teams to coordinate the migration from premise to Cloud.- Coordinating the activities and tasks involved in the completion of the migration projects. - Following up with company resources on status of project related tasks, interfacing with clients, resolving issues, project documentation and status reporting. - Ensuring project documentation templates are current

Lake Mary, Florida, Us

Worked with the IT Support Team in the Core Finance Department handling cases from customers. I assisted in troubleshooting incidents within customers software to determine the cause of errors and find defects within the software. I also built and executed queries to search and manipulate data within database servers as well as created knowledge based articles to help the efficiency of case resolution. • Provided technical assistance to customers via phone, email, and remote sessions and maintained consistent communication while acting as a customer advocate• Collaborated with fellow support team members and other product managers to provide superior customer service• Managed multiple incidents of varying priorities through the efficient use of Salesforce and accurately recorded both the customer reported systems as well as the technical issue and defect• Received multiple quarterly average customer ratings over 9.9 out of 10

Worked within their database to upload content for customers social media accounts as well as maintain those customers accounts.

Bethesda, Md, Us

• Contacted part manufacturers and distributors about their parts to determine active or obsolete parts• Managed and manipulated data in a central system to report to other departments of necessary part changes for testing or production

• Built fuel management hardware components included soldering components onto motherboards, and assembled chip keys• Cataloged an extensive array of manufacturing parts and tools and managed inventory control counts

Information Technology, It

Education record