Alexa Roy-Coates, Mlis Email & Phone Number

• Nurture and create partnerships and lead webinars with other library vendors• Collaborate with leadership to optimize sales and marketing strategy• Create and implement new marketing strategies to further increase company sales and meet sales goals• Develop pricing strategy for new products with CEO• Participate in development and UX testing with engineers

• Acquired and customized company’s first CRM and sales cycle along with all email templates as first business development and sales hire for the company• Created a sales system with stages for over 2,000 prospects ensuring that all received at least one reach out per month along with scheduled followups• Increased company revenue by 180% YoY and exceeded sales goals by 154%• Drove revenue growth through direct outreach to potential clients and nurtured pipeline of leads• Addressed and understood potential client pain points• Demoed StackMap’s four principal products to libraries internationally• Managed procurement process with higher education, public and private institutions• Traveled both nationally and internationally to exhibit products to potential clients 20% of the year• Partnered with library consortiums to offer competitive pricing for members• Created marketing materials and quote and service agreement templates for uniform dissemination of information• Presented with three client institutions at 2019 ELUNA Conference in Spokane, WA; Where Digital Meets Physical: helping users locate resources with StackMap

New Canaan, Connecticut, Us

• Engage in promotional initiatives, community outreach, and on and off-site instruction resulting in 37% YoY increase in digital library usage and 32% YoY increase in database usage for 2015• Provide research and technology assistance at a busy information desk, develop, and teach new technology workshops and provide one-on-one instruction in response to customer demand• Lead team's new database review/trial process, negotiate with database vendors, support system implementation/maintenance, and manage budget• Chair of the User Experience (UX) Task Force that examines programs, services, and library space layout from an end-user perspective and collaborates with library departments to create and implement workable solutions • Train library staff in preparing elevator pitches and using library databases, generate research reports and influence policy • Design and maintain the research page on the library website and database subject guides • Responsible for expansion of the library's circulating museum passes and Seed Library Exchange yielding a record number of returns and a new style of qualitative information gathering from its users • Collect statistics from the information desk and periodical room to identify resource utilization patterns and procure further materials accordingly and interfile the ready reference collection into the circulating nonfiction collection for cohesiveness and maximum usability of materials• Presenter at 2016 Connecticut Library Association Annual Conference; Taking Your Library on the Road and Create Change in Less Than One Year

Kingston, Ri, Us

• Managed data in various directories and pathfinders to ensure currency and accuracy• Analyzed house and senate agendas through gathering compliance statistics to publish open meeting law compliance • Digitized General Assembly information to ensure search ability

• Provided personalized research assistance to patrons in person and via phone, email, online chat, and text messaging • Taught general and research-specific instruction sessions on methods of research, information sources and evaluation• Trained library users in finding and evaluating information using the library catalog, research databases, and interlibrary loan • Tested research databases during the trial phase as part of the library's database selection process• Collected and interpreted statistical feedback of student research behavior after information literacy sessions• Engaged with potential students and parents at the annual Welcome Day by promoting library events and resources

• Assisted in the instruction of a 3-credit information literacy course offered by the library; responsibilities included lesson development, assessment of assignments and teaching• Assisted the Digital Initiatives Librarian in building the university's institutional repository by taking part in a copyright clearance project using Sherpa/RoMEO to verify copyright permissions • Performed collection development for Engineering and Science collections and created/updated user guides • Assisted and independently taught science-specific research instruction sessions and reviewed accuracy and credibility of student work by investigating references• Assessed the engineering information literacy program through interpreting student data and feedback

• Provide customers with pleasant dining experience through quality customer service• Serve responsibly per the serving standards and regulations of the state• Maintain record of alcohol and bar supplies• Handle payment (cash and credit cards)

• Modified library website and assisted medical professionals in their research; facilitated access to online and print resources • Updated internal database information using LinkOut to ensure access to materials was current and visible• Managed continuing medical education data and initiated interlibrary loans using DOCLINE• Created a survey to collect data on program creation and interpreted the results for the Association of Rhode Island Health Science Libraries (ARIHSL)• Reorganized print journal collection, pre-weed and post-weed, for future growth and processed and claimed print journals with online checking system, Basch Subscriptions• Collected and interpreted data on journal use and intranet webpages

• Prepared and served food alongside Chad Sarno, Whole Foods Market’s senior culinary educator and author of Crazy Sexy Kitchen: 150 Plane-Empowered Recipes to Ignite a Mouthwatering Revolution• Collaborated with Todd Schiller, Research & Development Chef for Whole Foods Markets, to ensure diner satisfaction

• Answered phones and utilized library materials and databases to maintain exemplary patron/employee relations • Assisted with programming and publicized the services of the library• Searched and fulfilled holds; organized and shelved books to ensure order

• Supported patrons/university students and staff/faculty in utilizing library materials and databases • Searched daily, weekly, and monthly holds; organized and shelved government publications

Kingston, Ri, Us

• Reviewed and evaluated all applications for recognition and yearly re-recognition as a university student organization• Developed digital recognition/re-recognition processes• Moderated and presented at committee meetings, general senate meetings, and monthly presidents' meetings • Collaborated with and advised student organizations and oversaw group activities to ensure they were operating within their stated purpose • Maintained and interpreted the model constitution, the document which outlines the fundamental standards by which every student organization is required to operate• Arbitrated disputes and administered disciplinary measures when organizations violated policy

Master Of Library & Information Science (Mlis), Library And Information Science

Bachelor Of Arts (B.A.), Communication And Media Studies