Alexa K. Email & Phone Number

New York, United States

Washington D.C. Metro Area

• Hire, on-board, and help manage a diverse Driver Center team
• Create and deliver training for Via drivers and Driver Center employees
• Work with Via's business development team to identify and contact potential business partners globally; Set up and lead sales calls
• Resolve escalated driver incidents to ensure Via rider and driver safety

Washington D.C. Metro Area

• Conduct in-office and online registration, on-boarding and support forboth new and existing Driver Partners
• Developed and implemented Online Registration (OR) processes,activating over 1500 OR drivers in 8 months
• Train new Driver Partner Leads on procedures, tools for communicatingwith drivers, and general Driver Center best practices
• Coordinate and promote driver and team events to create a community for Via's Driver Partners

Washington D.C. Metro Area

• Provide customized travel assistance to businesses and individuals at the growing tech start-up.
• Identify and solve user concerns with high-level product knowledge from the back-end and user side.
• Help manage team accounts to ensure membership satisfaction and retention.
• Act as a primary point-of-contact via in-app messaging for members looking to book or amend travel arrangements.

Washington, D.C.

• Digitized and helped manage office finances, files and databases
• Created promotional and educational material for investment properties
• Applied for, and obtained, a government contract
• Coordinated charters and events on the USS Sequoia Presidential Yacht, an historic landmark
• Managed digital content, advertising and public outreach for P&L Investments and the USS Sequoia

Montgomery Mall- Bethesda, MD

• Managed recruitment and onboarding of 20+ person team from sourcing through training
• Exceeded opening-quarter sales target by 115%-120% to grow a multi-million dollar store. My entrepreneurial decisions, innovative sales strategies, unique guest experiences and team collaboration made this success.
• Coached and developed team of associates to create a strong leadership pipeline for the store
• Oversaw the execution of operational responsibilities on the Manager ‘80/20 Checklist’
• Built brand awareness by sharing lululemon product and culture with key athletic and community influencers

Bethesda, Maryland

• Oversaw new store opening process including store merchandising, employee training and opening weekend events
• Trained the incoming team in product allocation, store merchandising and company culture
• Built community awareness of a new store through active participation and collaboration in community events, innovative fitness classes open to the public and team building exercises

Logan Circle- Washington DC

• Coordinated a yoga class on the National Mall in 2013 and 2014. Doubled participation in 2014 to over 3,000 people. Collaborated with the lululemon athletica DC/VA/MD region, the National Park Service and area sponsors.
• Managed product movement and led weekly meetings review weekly sales and create a strategy to exceed the next week's sales goal
• Led interviews and trainings for lululemon athletica stores in DC, Maryland and Virginia
• Oversaw finances and budget for community events and store operations

St. Louis, MO And Washington, DC

• Delivered exceptional guest experience and educated customers on lululemon product and culture
• Attended local events and formed relationships with active members of the DC fitness community.

Avon, Colorado

• Organized and helped lead programs at the non-profit organization that provides outdoor leadership and development opportunities for more than 5,000 under-served youth.
• Researched available grant opportunities for youth programming organizations.
• Contacted youth participants and their guardians to ensure program satisfaction and resolve individual concerns.
• Coordinated fundraising efforts for the Colorado Eagle River Ride cycling event, the organization's largest annual fundraiser. Visited local businesses and surrounding towns to increase awareness of the event and the.

Silver Spring, Maryland

• Conducted research on companies and explored how organizations utilize diversity training in their employee development training.
• Developed materials for a large chain grocery store to support employee knowledge of the cultural significance of various food choices.
• Applied research of cultural traditions to suggest ways for employers to improve cultural competency in the work place.

Doctor Of Occupational Therapy - Otd, Occupational Therapy/Therapist

Bachelor Of The Arts, Anthropology (Public Health Focus), Spanish, Fashion Design, 3.89 Gpa

Activities and Societies: Recipient of the Danforth and the John B Ervin academic scholarships. Active member of the Campus Interview.

Web Development Intensive, Full-Stack Web Development

Activities and Societies: • Twelve-week immersive course involving 480+ hours of instruction in full- stack web development • Used agile.

Holistic Health Coach, Integrative Nutrition

Education record