Alexa K. Email & Phone Number

• Currently writing docs, docs, and even more docs.

• Wrote and edited customer-facing documentation for a suite of ad fraud prevention software,including conceptual overviews, tutorials, glossaries, and API/SDK docs.
• Spent several years immersed in the world of adtech to become a domain expert in programmatic advertising and the OpenRTB spec.
• Built and maintained HUMAN’s public docs library via a docs-as-code toolchain whose features include Git-based version control, live staging previews, and password-protected docs.
• Standardized documentation requests by designing a DOCS Jira board and popularizing its use throughout the company.
• Led cross-functional documentation initiatives, including docs GTM strategy, with experts across the Product, Engineering, Customer Success, and Marketing teams.
• Worked closely with product managers to help guide product design, write UX copy for user interfaces, and create standardized definitions for product terminology and data taxonomies.

Las Vegas, NV & Remote

• Wrote and edited end-user documentation for e-commerce fraud prevention software.
• Supported the milestone release of NS8 v2 by creating an offshoot of the v1 docs library with new and updated documentation, including migration guides to help users through the upgrade process.
• Wrote in-app copy for UX updates (menu items, headers, tooltips—you name it).
• Crafted technical marketing copy for the company’s brand refresh and website overhaul.
• Collaborated with developers to create and publish the first iteration of NS8’s API documentation.
• Researched and wrote marketing content for industry reports, blog posts, and webinars.

San Diego, CA & Remote

• Wrote comprehensive diagnostic reports for clients seeking psychological evaluation.
• Compiled client information, clinical assessments, and prior patient records into standardized reports to support clients’ requests for formal accommodations (like IEPs and 504 plans).
• Created report templates for head psychologist, clinical assistants, and other report writers.
• Learned and adopted industry standards, including DSM-V guidelines and diagnosis codes.