• Acted as business liaison between executive leadership teams within the Remote Services Center leadership and U.S. Customer Services to drive strategic imperatives and operational metrics• Conducted deep-dive analyses using operational metrics to help translate stakeholder feedback into verified data-driven opportunities• Strategized with team’s project managers on operationalizing organization’s improvement initiatives in U.S Services Organization• Developed centralized global data training curriculum for 100 multidisciplinary Remote Services leaders and lead virtual instructor-led trainings• Conceptualized visual framework for organization’s analytical tool development intended for simplified and scalable user consumption• Lead global network of 30 Service Account Managers for knowledge expansion and best-practice sharing• Refined Zone Health Advocate team strategy and maturity model to launch role into the Americas Customer Services organization • Collaborated with Americas RSC Operations Director to strengthen department’s strategy in scaling Americas RSC vision • Mentored colleagues through one-on-one meetings

• Collaborated with leadership in multiple departments to drive achievement of 5% in total productivity savings and revenue generation annually • Lead cross-functional continuous improvement workshops using structured problem-solving techniques and consult on corrective actions implementation• Developed and execute project plan to enhance maturity of Productivity and Business Excellence from nascent to optimized to align with executive strategic initiatives • Drove synergies among senior global leadership and subject matter experts for Advanced Therapies, Computer Tomography, Molecular Imaging, and Immunoassay via Business Health Teams• Developed internal Business Excellence position maturity matrix to mentor team members

Acted as a liaison between the College of Engineering and Computer Science's Dean Suite staff and external parties by researching, collecting, and analyzing data for miscellaneous projects of importance.

Assisted middle school and high school students who are heavily interested in the STEM fields with college preparation through tutoring and enrichment programs.

Implemented an IT solution to eliminate the use of disparate patient tracking systems. This project resulted in a reduced average inpatient wait time by 33% which improved Vascular Ultrasound Sonography patient scores by 3%.