I thrive on helping organizations improve: both internally with how coordinate between teams and externally with how they serve customers. I apply these talents in the worker's compensation industry to improve the experiences of workers, policyholders, employees, and partners. Drawing from fourteen years of experience in higher education, I also consult with universities and other organizations to improve their processes and train their staff in process mapping. Collaborating with me, you can expect I’ll bring strong organizational, problem-solving, and relationship-building abilities to address complex problems in organizations and systems. I love learning and am always excited to apply new ideas and strategies to add value as well as and share learning with others. I am most fulfilled when working on interesting, important problems and when supporting the growth and success of my teammates. My areas of expertise and experience include:• Process improvement• Human-centered design & design thinking• Facilitating training & workshops, both virtual and in-person• User experience (UX) research• Program and project management• Turning ideas into action plans• Leading change• Collaboration across organizations & units• Translating between business users and technical teams
Listed skills include Academic Advising, Higher Education, Student Affairs, Event Planning, and 23 others.
