Alexandria Alonzo Email & Phone Number

Detroit, Michigan, United States

Greater Detroit Area

Monitor and address service challenges, identifying opportunities to enhance the guest experience and partnering with departments to create the highest level of service consistency for MGM Grand Detroit. Key Responsibilities:-Oversee guest feedback via survey engines, phone, and all other forms of contact-Respond to guest concerns and feedback via survey engines, online travel agency reviews, phone, and all other forms of contact -Utilize guest feedback to identify service challenges and opportunities in order to continuously provide excellent customer service -Evaluate guest service satisfaction metrics and report any trends both negative and positive-Assist departments in developing/improving their guest service standards-Communicate to the Executive Team any and all service challenges and opportunities-Partner with departments to deliver and support all guest service initiatives-Educate and encourage team members on the importance of exceptional guest service in company service standards and Forbes standards-Assist with various internal events/projects working directly with our Directors and Executive Teams-Assisted Learning and Development with co-facilitating 6 New Hire Orientation Classes; and solo facilitated one class which consisted of two days and a total of 12 hours in the classroom. In addition to my role, maintain active memberships in several Employee Network Groups and elected to the Board of MGM Grand Detroit's Inspired Leaders ENG.

Detroit, Mi

It is the responsibility of the VIP Specialist to ensure appropriate accommodations and arrangements with regard to VIP guest reservations and room assignments while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement. On-duty tasks include: -Performing excellent service in a fast paced environment with high volume phone calls while ensuring the guests receive the same level of service and attention as low volume periods-Corresponds daily with casino hosts, pit bosses, and front desk representatives in order to seamlessly assist guests and provide them with the highest level of service -Promote company’s amenities by educating guests on restaurants, shows, retail, pool, and spa services-Proficient in working with Opera PMS, Patron Management, and Microsoft Office Suite-Create hotel reservations, restaurant reservations, and Mlife accounts for guests, as well as analyzing casino play to apply comps when applicable

Lansing, Mi

TEKsystems® is the nation’s leading technology staffing and services company. Combining a proven track record of superior performance, a quality-focused approach to service delivery, and the highest-caliber technical professionals in the market, TEKsystems helps clients successfully plan, build, and run their critical technology initiatives. TEKsystem's capabilities include IT and communications staff augmentation and direct placement services; managed, project-based, and outsourced applications and infrastructure services; education services; and comprehensive workforce management solutions.

Ann Arbor, Mi

Thomson Reuters simplifies the lives of tax and accounting professionals. Through trusted experts and progressive technology, TR delivers the most comprehensive solutions to corporations, governments, accounting firms, financial institutions and more, to give professionals more time to focus on what matters most.Internship Activity:-Implemented consultative techniques while selling training for the Professional CS Suite software-Worked towards a monthly set individual and team quota -Actively managed a database of clients in order to move firms further through the sales cycle-Coached on and utilized a variety of selling techniques: Sandler, Spin, and Creating Client Value-Personal sales totaled up to $5,420 in a two month period -Made a total of 1,771 calls to small-mid size CPA firms in order to build rapport with clients, assist clients in providing solutions to increase their efficiency, and close sales.

Grand Ledge, Mi

Taylor, Mi

As a lead of the sales team, partnered with management to set goals and implement actions in assigned departments. This included educating and supporting the team in their sales presentations. Running a department also gave me the opportunity to display product in creative ways, while following visual standards. Created and share sales tactics with counterparts.

East Lansing, Mi

Provided a great dining experience from start to finish. Closed every Free Cookie Wednesday #IYKYK

Bachelor’S Degree, Advertising Management, 3.5

Activities and Societies: Global Sales Leadership Society, 'Day at State'​ Student Ambassador, MSU's Marketing Mix-Sales Leadership Minor.

Education record