Open to freelance, contract, and full time marketing opportunities in the Portland Oregon area.

• Specializing in Interior, architecture, portrait, and event photography.• Regular contributor to Houzz.com and local real estate and property management organizations.

• Wrote and proofread all B2B and B2C communication: press releases (Cision), newsletters (Optivo Broadmail), ad copy for industry publications, etc.• Created and distributed merchandise kits, physical and digital, for retail partners.• Handled blogger and press relations, coordinated product reviews.• Created, updated and maintained contact lists for press, affiliates, consumers, and B2B.• Basic admin: phone support, filing, organizing branded merchandise materials.

• Analyze escalations and make strategic recommendations to improve ongoing training andprocesses as well as enhancement to the product and customer experience.• Support our vendor partners by providing feedback on agent performance and conducting qualityassurance reviews.• Create, advise, and supervise vendor service agent trainings and application of new workflows.

• Manage and respond to escalations from internal and external parties with designated service levels. Consistently meet performance metrics, such as turn around time and customer satisfaction.• Collaborate with cross-functional groups such as Engineering, Finance Operations, and Risk Operations to appropriately handle customer issues and provide exceptional customer support.• Problem solve complex deal issues.

• Photographing guests to provide souvenirs for one of the world's most popular tourist destinations. • Operating and maintaining camera and high-quantity printing equipment in a fast- paced, high-traffic environment. • Maintaining crowd flow while observing security and operating POS machines. • Emphasizing customer service skills and hospitality in international tourism.

• Worked directly with the Marketing and Booking teams at Live Nation’s Midwest office, including the Chicago House of Blues venue.• Assisted with general office administration duties including handling a multi-line phone system and filing and scanning contracts as well as responding to fan and talent inquiries.• Researched target markets in order to create and implement marketing plans for concerts throughout the Midwest, assisting in the organization and communication with street teams, developing and organizing ticket giveaway and meet-and-greet promotions online and in-person with participating businesses.• Updated, developed, and maintained social networking accounts. Acquired promotional materials from record labels and management for designing and updating House of Blues box offices window displays and posters throughout the venue.

• International student internship working with editors to prepare all photography for publication of 12 UK travel guides and web content. • Retouch, color correct, resize and optimize digital photos for web and print use. • Setup and maintain photo archiving system. • Coordinate with photographers and offices throughout the country in order to fulfill photo requests, and recruiting and managing new photographers where needed.