Alexa Lee Email & Phone Number

• Received MVP awards for both the Member Services team & Ticket Sales & Service department
• Scored 98% on annual NBA FLT Survey (membership satisfaction) for 22-23 season
• Manage an annual book of business of 400+ clients totaling $5+ million
• LEAD program participant
• Maximize and drive full season membership renewal percentages
• Create and implement custom tailored touchpoints to engage client base

Greater Atlanta Area

• Make outbound sales calls each day with the goal of generating new revenue
• Maintain records of sales prospecting and customer conversations within CRM
• Sell a full menu of ticket products for the Atlanta Hawks via phone or face-to-face presentations
• Set and complete out-of-office sales appointments as well as conduct in-arena appointments to close new business
• Work all Atlanta Hawks home games including, but not limited to: sales tables, game events, and self-prospecting
• Experience working with CRM and Archtics

Athens, Georgia Area

• Reach out to previous and potential ticket buyers for football, men and women’s basketball, baseball, and gymnastics
• Experience working with Salesforce (CRM) and Paciolan
• Responsible for providing excellent customer service, and being a strong team member in the position

• Exhibit excellent communication skills by managing phone lines and promptly greeting customers in a cheerful manner
• Effectively utilize company website, StarRez, to issue keys to residents in a timely manner
• Serve as the point of contact for residents living in the dormitory to resolve any issues that may arise

• Responsible for planning and creating social media content on multiple platforms
• Collaborated with 5 other departments in order to meet their marketing needs
• Produced content used to share the story of the organization to potential and existing sponsors
• Created a social media plan for the upcoming fiscal year
• Exhibit creative storytelling methods to provide wish stories to fundraisers

• Enhance ability to multitask by working in a fast-paced environment
• Greet patrons with warm and welcoming demeanor
• Communicate extensively with customers
• Handle a daily revenue average of $300