Alexander An Email & Phone Number

United States

Project : Call of Duty : Modern Warfare II, Call of Duty : Warzone, Call of Duty : Modern Warfare III, Call of Duty MobileThoroughly testing in the game development of both pre and post-launch stages of games to ensure the final product met highest standard of quality.Executed comprehensive regression testing to ensure previously identified issues have been successful resolved and do not introduce new problemsCollaborated with developers, designers, and other tester to identified issues and provide detailed reports

Austin, Texas, United States

Handled 30+ calls daily, providing technical support for customers on a range of company products resolving issuesDocumented phone call details and educated the customer on technical issue in an effort to reduce callbacks.Provided step-by-step instructions on installing and troubleshooting hardware to inexperienced customers.Tackled billing issues and offered customized solutions based on customer’s needs and wants.Enlighted customers of benefits and feature of new and existing products.

Austin, Texas, United States

Assisted with over 400 customers weekly and process more than 300 transactions weekly in a fast-paced retail environment.Processed more than 300 transactions weekly with a team of 5.Took responsibility of managing store stock, floor-sets, and coordinating open/closing procedures for daily business operations.

Houston, Texas Area

Sorted and prepared over 50 industrial materials daily in order to meet deadlines to distribute products to customers. Collaborated with 6 team members daily to efficiently handle company's needs.Achieved 100% of goals for meeting on-time deliveries before 6 PM.

Ut Austin

Installed and maintained computers, printer and networking equipment for Psychology Department. Improved communication skills when troubleshooting consumer issues.