Alexander Acker Email & Phone Number

Holtsville, NY, US

Watertown, Massachusetts, United States

. Participate as a key stakeholder in Continuous Improvement programs and Sprint planning across InCrowd and SHG Fieldwork Management, Panel, and Salesforce development to ensure successful execution of interdepartmental goals.. Collaborate with Product, Technology, and Operations to enhance Apollo Platform capabilities.. Leverage Apollo’s proprietary.

Watertown, Massachusetts, United States

• Identified possibilities to increase efficiency and reduce employee errors.
• Analyzed and mapped existing processes.
• Monitored and analyzed process performance metrics.
• Drove process standardization and compliance across all of data collection activities within Apollo.
• Managed and coordinated process improvement initiatives working with SVP, Customer Excellence.
• Conducted training sessions and/ or develop informative materials on business process.

Boston, Massachusetts, United States

• Within the InCrowd Brand:
• Assisted the Director in leading, expanding, and mentoring the InCrowd specific GSX facing staff by setting the strategy and commercial delivery process; hiring, training, and developing a world-class team
• Supported customer lifetime value by defining the customer journey with GSX for InCrowd; deploying programs in conjunction with the director / client services / product leads to help drive business value with.
• Represented the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization looking to serve our stakeholders providing consultative expertise
• Worked with the Director to architect the GSX InCrowd focused organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support.
• Assisted in building a 10X scalable global organization to support customers

Boston, Massachusetts, United States

• Within the InCrowd Brand:
• Collaborated with Product and Technology teams to enhance capabilities of the platform.
• Supported internal Client Service team needs including project pricing, budgeting, tactical decision-making and achievement of monthly and quarterly milestones.
• Effectively facilitated day-to-day logistics of fieldwork management including daily updates to external vendors and internal Client Services team.
• Understood and researched target audiences and sampling methodology to accurately address clients research objectives and goals.
• Scoped out internal and external access/feasibility including pricing and sample reach to appropriate key stakeholders.

200 Blydenburgh Rd | STE 21, Islandia, NY, 11749

• Developed and optimized processes across all corporate functions.
• Actively analyzed the viability of the business model through forecast modeling while adapting the core business plan to account for new information.
• Facilitated integrations with service providers to improve efficiencies and streamline data interpretation via dashboards.
• Built relationships with product suppliers and service providers to enable our brand to provide the best possible service to our customers.
• Hired, managed and trained personnel to facilitate product research, inventory management and order fulfillment.
• Enlisted third party tech firms to assist with website development and inventory management systems.

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

• Participated in the development of strategic initiatives set forth by executive leadership and assured their seamless integration into company-wide processes.
• Coordinated with executive leadership and representatives of other functions to solve company-wide problems.
• Expanded and leveraged client relationships through understanding of client objectives, consultation during production process, leading coordination calls and conducting meetings.
• Ensured clear communication among all groups involved in successful delivery of projects. This included day-to-day communication with clients and coordination with other client services groups, vendors and partners.
• Set up and implemented strategies for successful completion of new and ongoing projects to be delivered on time, on budget and on scope, and managed changes in project scope.
• Managed all project management teams, companywide.

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

• Operational Management Responsibilities
• Direct the work of others through designating and prioritizing project actions
• Run a daily team meeting and distribute action items
• Review and follow up on the project managers’ self-reported feedback regarding actions taken
• Serve as the first line of escalation for my team
• Ensure accuracy of project setups

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

• Stewarding difficult projects while maintaining thorough higher level client interaction.
• Utilizing targeting boundaries and pacing strategies to deploy creative approaches to sampling
• Ensuring clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and.
• Setting up and implementing strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope and managing changes in project scope
• Managing all post-delivery project needs including confirming project close with key stakeholders; debriefs and creating rebound opportunities; and assuring client satisfaction
• Expanding and leveraging client relationships through understanding of client objectives; consultation during production process; participation in coordination calls and meetings

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

• Ensuring clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and.
• Setting up and implementing strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope and managing changes in project scope
• Managing all post-delivery project needs including confirming project close with key stakeholders; debriefs and creating rebound opportunities; and assuring client satisfaction
• Expanding and leveraging client relationships through understanding of client objectives; consultation during production process; participation in coordination calls and meetings

921 Port Washington Blvd. Ste. 11 | Port Washington, NY 11050

• Responsibilities
• Working closely with our sales & executive team to build proposals for existing and potential clients
• Developing an intimate understanding of Paradigm’s clients, their needs, and where our services fitinto their process
• Teaming with account managers to build and execute sales strategies
• Working closely with our project management team to ensure proper execution on all projects
• Coordinating activities with our international teams in order to guarantee we are providing clientswith the world-class service they expect.

125 Kennedy Drive, Suite 100. Hauppauge, NY 11788-4017

A part time position wherein I learned much about the world of SEO and digital marketing.

Head Of The Harbor, NY

Stony Brook University

Performed quantitative data analysis and survey supervision.

Stony Brook, NY

. Server and chef at catered events. Stocking shelves. Operating cash register. Food preparation

Stony Brook, NY