Alexander Alden Email and Phone Number

• Tenacious, performance-driven achiever in the competitive arena of the document services industry with almost five years of success providing strategic solutions and marketing initiatives in an ever-changing, dynamic business climate.• Possess professional experience building effective relationships, improving company growth, and discovering new potential business opportunities with a well-developed, in-depth knowledge of the print media industry.• Foster a strong total customer experience with an expert ability to anticipate and diffuse problem situations quickly while maintaining a strong communication style, expert customer follow-up and a diverse sense of humor. • Able to quickly identify products that best meet customer’s needs and deliver confident presentations and aggressively close business. Improved customer retention by addressing and closing critical customer issues. Resurrected and restored a large number of previously lost customers. • Manage major and minor accounts with respect to aftermarket supplies and order coordination by providing solutions to a variety of challenges along with training and motivating new employees to strive and reach goals and objectives. • Technically astute, quick to learn in a fast paced ever changing, dynamic environment with the hunger to obtain a challenging position that fosters career and personal growth through measurable project successes.

• Administered the sales cycle by executing the integration and alignment of relevant departments from multiple perspectives, all the while anticipating and resolving challenges in order to meet common deadlines.• Collected and audited sales documents in preparation for billing while collecting, recording and supervising the forecast log thereby informing and updating interested parties.• Researched customer database; retrieved, calculated and interpreted relevant information to identify points of concern for current customers and motivate sales representatives for future business.• Systemized, organized, revamped and revitalized sales protocols to assure accurate, informative and proper documentation in our customer file database.• Obtained financial backing for customers, monitored inventory levels in order to quickly fill sales orders, communicated with scheduler to bridge gap between customer and drivers to assure successful deliveries.• Organize and distribute executed sales agreements through proper billing channel, contract team and commissions agents to assure a pleasant and unified customer experience.

• Responsible for identifying and developing new business and increasing market share in aftermarket supplies industry accomplished by being an articulate team player who utilizes both a strong business acumen and competency.• Managing all aspects of customer accounts, including product assistance, price quotes, contract negotiations and product descriptions by using well-developed business techniques, strong training and ethical work habits.• Communicating with various levels of management, technical staff and product team to discuss customers and expedite Ricoh’s business process.

• Broke company record for complimentary calls in third quarter of 2007.• Handpicked by supervisor to aid in the training of new hires.• Chosen to become Team Leader and was awarded the responsibility of additional accounts to my existing account base.

• Secured the most new accounts amongst trainees in my division, and ranked third overall within the company.• Personal sales techniques used as an example for potential new hires and assisted in the training process for new hires.• Increased account base through assertive salesmanship and follow up.