Responsible for managing and providing leadership to multiple teams and support staff dedicated to AutoNation's national mobile service solution. Working alongside internal Product, Data, Business Development, Fleet Sales and B2C teams and verticals to ensure a seamless and efficient customer experience. I have proven ability in creating and developing internal business solutions and workflows to support scalability and growth on a national level. I provide senior leadership with data and analytics to support change management and high level decisions. This data is also used to set team goals and or realign processes and expectations as our business and service offering evolves.I actively use business tools like Zendesk and PowerBi to manage day to day operations for our internal support staff and over seas teams.I manage and support national partners and vendors as they provide solutions for our fleet and b2c customer verticals. Areas include process and integration, parts supply and procurement, automotive technology and resources, fleet support and management platforms , OEM program and execution

As a Partnerships & Dealer Services Operations manager, my responsibilities revolve around overseeing the entire lifecycle of new partnerships or projects. I am involved in taking partnership processes from conceptualization to execution, ensuring a smooth transition and successful implementation between all stakeholders. A key aspect of my role is to create, modify, and enhance existing processes (SOPs) to align with internal operational requirements with efficiency and cost in mind. By constantly evaluating and improving processes, I enable my teams to effectively cater to the needs of our partners. Collaboration is a crucial element, as I closely collaborate with support, product, and field operations team members. This collaboration allows our teams to identify any potential issues and provide comprehensive short-term and long-term solutions. Additionally, I utilize data and analytics to establish a continuous feedback loop, ensuring that organizational goals and key performance indicators are met by our teams.

Senior Vehicle Inspection Specialist LA Region Field Operations Associate/ Vehicle Repair and Remarketing Planning Brand Ambassador/ Content Creator Warehouse/Vehicle Inventory Manager Customer Resolution Specialist Vehicle Delivery Specialist

Service advisor responsibilities included greeting guest in timely manner understanding their service needs make service recommendations based of factory guidelines. Create and schedule service appointments assist BDC and Appointment Coordinator dept. on questions or services. Update guest on vehicle status and if additional repair is recommended. Managed multiple repair orders and documents throughout different departments. Understand and follow all guidelines on written repair orders and legal documents. Perform active delivery with guest; follow up with guest after service had been completed via email or phone. Maintain CSI above region average and Dealership standard. Managed relationships with guest, insurance companies, outside vendors and departments within Longo Toyota via verbal and written communication.

Toyota Master Technician Status-Hybrid vehicle certified -ASE Master Technician –HVAC certifiedPerform repairs or diagnosis on electrical, brakes, powertrain, hybrid systems or any related systems or components on vehicle, Perform test drives with guest to identify guest concerns, Instruct and guide entry level technicians. Performed High skilled Special Service Campaigns, Complete Pre Delivery Inspections on Toyota and Lexus vehicles, Perform Pre-owned vehicle inspections and Certified vehicle inspections. One of 2 technicians to install TRD aftermarket superchargers on Toyota and Scion vehicles. Served as team lead of 9 technicians and 3 ASM’s; involved creating daily work schedules, completing and processing warranty documents, Managed technician payroll and flag hours to report to Service Directors