Alexander Amarante Email & Phone Number

Dublin, Co. Dublin, Ireland

County Dublin, Ireland

Achievements: Successfully created a business from scratch. Developed a customer-centric marketing strategy which has increased revenue exponentially through word of mouth. Developed a new strategy for the company by applying concepts of designing thinking & blue ocean strategy, resulting in the company’s repositioning and profitability. Expanded the organization’s presence to Portugal, Brazil, and Mexico. Generated jobs and affordable consulting to start-ups and SMEs in LATAM and EMEA through a well planned and executed idea.Key responsibilities:Increasing revenue through strategy and sales, LATAM & EMEA, prospecting potential clients through cold-calling on a daily basis.Maintaining and retaining customers and partnerships upselling services.Weekly reviewing on the company’s strategy, based on reports KPI’s and meetings.Evaluating and enhancing processes, procedures, and policies according to trends and feedback.Providing periodic meetings with country managers and regional supervisors to evaluate KPIs and sales’ revenue and margins.Providing effective solutions to clients based on a customer-centric strategy.Overseeing sales forecasting, goal setting, and performance reporting for all accounts.Building client relationships by liaising between the customer service and sales teams.Negotiating prices, terms of sale, and service agreements.Communicating with internal colleagues to understand the needs of departments.Using data modeling practices to analyze findings and create suggestions for strategic and operational improvements and changes.Considering opportunities and potential risks attached to suggestions recommended; identifying the processes and information technology required to introduce recommendations.Communicating the benefits of recommendations across departments and helping to address any uncertainty and concern.Producing written documentation to support work, reporting on findings and presenting to stakeholders when necessary.

County Dublin, Ireland

Achievements: Generated over €42,000 in gross sales from claw mark.Developed 4 part-time jobs by the execution of the business idea.Retained and Increased clients’ database exponentially along the weeks.Solved a problem by providing a customer-centric solution to an unexplored niche market, consequently turning customers into a living marketing tool through word-of-mouth at low cost.Key responsibilities:Sold courses to international non-english speakers to study at Talkative English.Created multilingual marketing campaigns targeting international students to enroll in the course.Measured customer satisfaction in order to retain and renew contracts.Provided after-sales follow-up for identification of customer satisfaction.Managed payroll and company’s finances.Provided market studies on trends, competition, and semiannual swot analysis for product development and improvement.Skills: Sales Marketing management, Data analytics, International sales management, Multilingual Sales, Customer Retention, Emotional intelligence, Customer relations, Customer service management, Human Resources Management, Innovation, Leadership, Market research, Team work.

Brazil

Compliance knowledge: MasterCom, Visa Rules, Payment Card Industry (PCI), Data Security Standard (DSS), Safe DC40.Key responsibilities:Critically analyzed suspicious accounts within VisionPLUS 8.44 system.Reviewed suspicious documentation gathered by forensics analysts to build data-driven reports for Mastercard and VISA by following MasterCom and Visa Rules’ global policies. Thus, to ELO, Cielo, Elavon to help to develop, maintain, and implement new policies/procedures to detect and prevent international fraudulent activity.Established and ensured compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction through internal CRM (CCM).Provided escalation and updates to managers and directors regarding cases using PL/SQL, responded promptly and exercised exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks. Achievements: Designed, Coded, and Developed in VBA a macro that automated a minor but necessary daily report, consequently saving up to 552 work hours per year, without considering revisions, mistakes, or absence, hence increased assistants’ productivitySkills: Attention to detail, Logical thinking, Risk management, Pressure resiliency, Commitment to effective resolution, Self-management, Confidentiality, Teamwork, Team leading, Priority awareness, English and Spanish communication.

Brazil

Achievements: Promoted to Compliance Assistant Manager due to outstanding work performance and ability to successfully identify financial crimes, and leadership due to a positive influence in the team. Key responsibilities:Investigated each case in-depth even by doing outbound calls to Visa, Mastercard, and establishments based in USA, EMEA, LATAN in order to mitigate risk and prevent money laundering, financial crimes, and terrorism.Reviewed suspicious accounts for potential fraud and took appropriate action based upon results, such as chargeback or issued the case to ‘friendly dispute’ (Between acquirer, flag, and bank) within a comprehensive report based on Payment Card Industry (PCI) Data Security Standard (DSS) policies.Coordinated cross-functional communication to resolve fraud situations, and provided recommendations to resolve the fraudulent activity.

São Paulo Area, Brazil

Achievements: Created a self-sustaining business, Helped the local business community to increase profitability, generated three full-time jobs, inspired people to create businesses, generated R$ 168k (€40k) from an initial investment of R$ 15k (€ 3,500).Key responsibilities: Reviewed strategies with the operation’s manager weekly; Identified missteps and enhanced processes. Forecasted and planned sales goals. Sold new contracts B2B.Skills: Entrepreneurship, Leadership, Financial control, Financial Management.

Brazil

Achievements: As employee number 4 in the organization, actively participated in the process of designing and structuring of the entire company. Developed a crosslink department system where financial/sales departments access to stock, improving financial control to payables and receivables.Key responsibilities:Received and analysed the demands coming from the sales department.Called clients to confirm the request with intentions to upsell and offer other gift cards, vouchers, and services.Sent the demands to suppliers and negotiating pricing in order to increase IncentiVale’s profitability Responsible for driving cost reductions.Communicated with the financial manager regarding payments to suppliers and invoices to customers. Thus, organizing logistics and deliveries. Influenced business unit leadership and functional business owners to optimize total cost of ownership.Provided oversight and insight to business stakeholders relating to process, procedures, and customer satisfaction regarding the purchasing department.Skills: Negotiation, Persuasion, Self-management, Budget management, Supply Chain, Lean Management.

Brazil

Brazil

Brazil

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Financial Management | Consultancy Management Strategic Management | Marketing Management Human Resource.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Vba Programming

Associate'S Degree, Nlp

English Business