Alex Backer Email & Phone Number

Santa Rosa Beach, FL, US

Santa Rosa Beach, Florida, United States

• Expertly craft property campaigns, strategically deployed to targeted audiences across five dynamic platforms
• Developed and executed integrated marketing campaigns utilizing a mix of tactics to maximize budgets, increase brand awareness, and drive results
• Conducted market segmentation and customer journey mapping to optimize marketing messages and channels for target audience
• Implemented marketing automation, email marketing, 1:many, and A/B testing techniques, resulting in enhanced customer engagement and conversion rates
• Utilized marketing analytics to measure campaign effectiveness, ROI, and continuously refine marketing approaches
• Oversaw brand systems for diverse clientele, spearheading impactful branding initiatives that garnered significant attention and effectively connected with target demographics. Orchestrated strategic marketing.

Santa Rosa Beach, Florida, United States

• Led the successful expansion of Compass into the Miramar Beach area, orchestrating all aspects of office setup, including IT software and hardware installation, budget management of $150,000, coordination of essential.
• CX and Salesforce account Management of 162 high-end customers throughout the 30A area which was engaged in planning strategies to propel customer’s business growth while driving engagement, retention, and customer use.
• Assisted in fundraising budgets of over $70,000 with key business partners for the creation of special events centered around customer education, retention efforts, and growth
• Onboarded 10 customers per quarter in the Compass platform, systems, account creation, and triage any requests or questions
• Led workshops and the internal workshop team on how to adjust for rapid market changes and create successful outcomes with 2 tech workshops a month

San Francisco Bay Area

• Served as a clinical administrator, overseeing medication management and facilitating cross-functional collaboration among 100 medical, support, and counseling teams
• Managed and maintained over 150 individual patients’ EMR profiles and a diverse range of over 500 medications daily, adhering to strict HIPAA and SOP guidelines, with an exceptional <1% error rate
• Achieved consistent placement in the top 1% for monthly metrics within the medication management department.
• Provided consistent outreach to 50 local and nationwide pharmacies about logistics and efficient dispensing schedules
• Assisted in analyzing key pilot programs which focused on expanding internal pharmacies in 45 states in the US

• Drove a remarkable 23.9% increase in customer growth and a 35.6% increase in company revenue within one year as a Technology Specialist and Marketing Ambassador
• Spearheaded B2I marketing strategy highlighting SaaS CRM that successfully attracted over 100 customers, achieving the highest agent acquisition within a single office of Keller Williams at the time
• Lead SaaS/CX focused workshops with an average of 30+% customer attendance on a monthly basis which were instrumental in the office being ranked in the top 200 Market Centers within Keller Williams
• Facilitated seamless coordination of brand assets, logos, and brand systems for customers, optimizing their marketing efforts and resulting in a minimum monthly increase of $1,000 in company revenue.
• Assisted the Head of IT in troubleshooting and implementing network software and hardware and collaborated on regional projects within three diverse teams across North Florida, including Panama City Beach, Tallahassee.

Panama City Beach, Florida, United States

• Supervise all administrative duties for home buyer and seller transactions from contract to close
• Aid customers and other stakeholders with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans
• Ensure inspections are scheduled and assist with negotiating and completing any necessary repairs
• Ensure the buyer’s offer and counteroffers get approved by the seller to ensure a smooth real estate sales process
• Verify each document has all the correct signatures, dates, and information pertinent to the transaction
• Arrange for and attend events regarding the closing process, including moving schedules

Framingham State University

· Implemented five unique university-wide publications and open forums to raise awareness of shuttle operations, satisfaction feedback, employment updates, and general announcements· Fostered an employee-oriented culture through innovative initiatives, resulting in a notable 15% increase in recruitment and retention efforts· Developed and implemented a.

Framingham, MA

• Ensure and provide the safe transportation of students, faculty, and staff
• Provide excellent customer service
• Maintaining and operating a functional complex transportation route schedule
• Recording driver logs and mileage, and coordinating with other departments on campus

• Greet and assist ALL individuals entering the residence hall in an attentive, courteous and responsive manner.
• Monitor and verify individuals entering the residence hall are authorized and can provide valid identification.
• Demonstrate thorough knowledge of, and ability to communicate, interpret and enforce information/policies contained in the SDA Manual, the Guide to Residence Living, and the University Guidelines and Policies sections.
• Be familiar with information contained in The University Catalog, other sections of the Ram Student Handbook, and in other provided publications and postings.
• Be attentive to hall facilities and atmosphere reporting concerns of vandalism, inappropriate conduct, and/or policy violation to the RA on Duty and/or AD on Duty.
• Coordinate with campus staff and police on conflict resolution

• Manage valet staff in accordance with event schedule
• Disseminate event adjustments and company messages to valet staff
• Assign shift roles to valet staff
• Ensure ceremony and reception areas are in accordance with planner and management requirements.
• Assist in set up and breakdown of event venue, materials, and equipment
• Assist in venue organization, sanitation, food preparation, and safety

Memphis, TN

• Ensure ceremony and reception areas are in accordance with planner and management requirements.
• Assist in set up and breakdown of event venue, materials, and equipment
• Assist in venue organization, sanitation, food preparation, and safety
• Direct flow of parking procedure for event staff and guests
• Assist in conflict resolution and requests from customer parties