Alexander Barbaran Email and Phone Number

• Efficiently oversaw diverse communication channels including emails, calls, and chat inquiries from DOE employees, parents, and students.• Demonstrated proficiency in logging customer calls into CRM IT Services Management tools such as ServiceNow and ESS NYCAPS.• Leveraged expertise in overseeing Azure VD accounts by utilizing IBM ISIM6 & RACF-Mainframe for streamlined administration and instructional network support.• Applied troubleshooting skills to research client inquiries using in-house knowledge articles within SNOW SLA workflows, ensuring prompt resolution and client satisfaction.• Evaluated pertinent information to effectively address client inquiries, adhering to stringent SLA requirements.• Recorded comprehensive interaction details and adeptly escalated priority issues to team leaders for swift follow-up and resolution.• Skillfully routed tickets to appropriate L3/L4 teams and vendors, facilitating efficient issue resolution.• Maintained meticulous call notes and generated reports to ensure compliance with FCR standards.• Proactively fulfilled additional responsibilities to meet evolving client needs and support organizational objectives.

• Conducted comprehensive contact tracing efforts to swiftly identify and notify individuals exposed to COVID-19, providing vital health guidance and education on disease transmission.• Interviewed individuals who tested positive for COVID-19 to gather crucial information about their close contacts, ensuring accurate tracking of potential exposures.• Collaborated closely with public health authorities to share contact tracing data and support containment efforts, contributing to community-wide efforts to curb the spread of the virus.• Maintained meticulous and confidential records of all contact tracing activities, adhering to strict privacy and confidentiality standards.• Provided compassionate support and assistance to individuals in quarantine or isolation, addressing their needs and concerns during challenging times.• Actively participated in ongoing training sessions to stay abreast of the latest COVID-19 guidelines, protocols, and best practices.• Utilized advanced contact tracing software and tools to efficiently track and manage cases, optimizing workflow and response times.• Worked collaboratively with healthcare professionals and community organizations to coordinate contact tracing efforts, fostering effective communication and collaboration.• Contributed to public health initiatives and outreach campaigns aimed at raising COVID-19 awareness and promoting prevention measures.• Played a key role in the DB-Vax control team, offering assistance to both vaccinated and unvaccinated clients, ensuring equitable access to resources and support.• Supported the Gen-Pop outreach pilot program, providing assistance to homebound patients and the elderly, addressing their unique needs and challenges.• Participated in the Hurricane Ida Emergency outreach Campaign, delivering detailed guidance and assistance to affected businesses and homeowners in the tri-state area, helping communities navigate through crisis situations.

• Maintain the security of test materials and ensure adherence to testing protocols.• Set up testing rooms and oversee test sessions, ensuring all necessary equipment is in place.• Monitor exam rooms regularly to prevent cheating and ensure compliance with testing instructions.• Manage test timing and ensure standardized testing procedures are followed.• Develop and maintain strong working relationships with testing staff, students, and administrators.• Perform clerical duties such as filing, responding to student inquiries, data entry, and any other assigned tasks.• Assist in troubleshooting software and hardware issues as a Lab Technician, contributing to the smooth operation of testing facilities.• Provide support as a remote TA for instructors and students, assisting with software and communication mediums.• Create instruction manuals in English and Spanish for various school software, enhancing accessibility for students.

• Updated production database daily with client product updates and specifications, ensuring accurate and up-to-date information for efficient operations.• Facilitated seamless operations by setting up weekly schedules for staff and operators, optimizing resource allocation and productivity.• Managed daily product arrival times, ensuring timely updates and coordination with warehouse and transportation teams to maintain smooth workflow.• Provided administrative support to the logistics manager and team, assisting with warehouse operations and ensuring efficient management of inbound containers.• Verified contents of inbound containers to ensure accuracy and completeness of deliveries, minimizing errors and maximizing efficiency.• Supported warehouse management team in directing operational processes and procedures, aligning with company objectives and initiatives.• Oversaw receiving, stocking, inventory management, and shipping of big and bulky products, ensuring compliance with company standards and regulatory requirements.• Provided leadership to warehouse employees, fostering a positive work environment and promoting adherence to company guidelines and core values.• Implemented improvements in operational functions to enhance efficiency and productivity, contributing to overall organizational success.

• Managed the costing and pricing initiatives for International and Domestic Airlines, ensuring accuracy and efficiency in pricing strategies.• Set up and maintained master production menus with precise client details, optimizing menu offerings to meet client requirements and preferences.• Updated kitchen marketing price lists for each account in multiple stations, ensuring competitiveness and profitability in pricing.• Established and maintained client cycle presentation menus for each international airline account, facilitating effective communication and collaboration with clients.• Conducted research to maintain accurate food costs and labor allocations, providing insights and recommendations to support marketing and culinary initiatives.• Attended customer menu presentations, contributing expertise and insights to enhance customer satisfaction and loyalty.• Assisted field users in problem resolution, addressing issues related to costing, pricing, and menu specifications to ensure smooth operations and customer satisfaction.

• Provided mentorship and guidance to students as a Robot Programming/Software Engineering Mentor, assisting team members with writing code to control robots using languages such as C++, Java, Robot C, or LabVIEW.• Maintained a process-focused approach to ensure efficiency and effectiveness in robot programming and software engineering activities.• Served as an Electrical Engineer Mentor, supporting the team in wiring the robot's power and signal systems, and providing instruction on electrical and electronics systems.• Offered expertise as a Mechanical Engineer Mentor, assisting with the design and construction of the robot, and advising students on the safe use of tools and adherence to safety procedures.• Performed lab analysis on planning, building, and programming electrical systems for both control and autonomous robots, contributing to the advancement of student learning and development..