Alex Bobylevich Email & Phone Number

Deliver services to 2,000+ users by supporting customer clouds based on VMware virtualization, Veeam, Veritas and IBM TSM backup solutionsCreate valuable experiences in solving customer problems by performing troubleshooting and proactive maintenance on 1000+ server, storage, and network equipment located within dispersed sitesDesign and maintain business processes resulting in service delivery team workflow quality improvement by 20% collaborating on client-facing key insights and findings workshops Focusing on maximizing business returns and revenue growth by working closely with sales teams, contractors and suppliers while ensuring compliance with contracted obligations and applicable policies

Increased the company's profit by managing $100M+ budget and registering 50+ contracts annuallyDocumented and registered contract documents by pre-sale, analyzing, drafting and negotiating contracts, service orders, contract changes for Data center servicesDefined contract management strategies and quality standards by developing tools and reviewing templates to support contract processesMeasured the human resources of 1,000+ employees’ division for the operation of new complex projects by building strong connections with internal and external stakeholdersContributed to sales pipeline development by providing technical expertise during negotiations and contract presales

Moscow, Russia

RTK-DC is the largest company aiming to develop cloud platforms, data center services and infrastructure, (16 thousand racks, 160 MW total facilities power)Successfully supported the IT infrastructure of 45+ large-scale projects at 10 geographically distributed sites with different SLA’sUpgraded the structure of 35+ Technicians which helped to achieve:- reducing the company's payroll costs by 20%- meeting 100% SLA’s by enchasing the efficiency and quality of installing, maintaining and decommissioning network and server hardware Reduced the time for recruitment in the department by 50% by creating a career development strategy which helped employees learn, grow and see their career path clearly Developed 30+ processes using Flowchart and BPMN, which helped to exclude downtime in IT operations caused by human errors and set high standards for quality of workImplemented KPIs system and ensured work is prioritized and team resources was in place so that assigned tickets were completed within SLAs Participated in 20+ complex projects of new hardware implementation at several locations, which significantly increased profit on the company's contracts Assisted to bring online new TIER III Data Center (700+ racks, 7.5 MW) during the pandemicImplemented Atlassian Jira and Confluence for optimizing collaborations between teams and building processes of education and training, as well as, automated 5 processes by using Python

Sochi, Russia

Achieved 100% fulfilment of SLA for operational projects while maintaining electrical, mechanical, and HVAC equipment within the Data Center (Tier III, 1.4 MW, 100 racks)Achieved 2N solution for uninterrupted power supply, availability 99,982%, provided guaranteed power supply with 2N redundancy while organizing modernization of core infrastructure (UPS and batteries, generator, chillers) without downtime of IT servicesRecruited and built team of 10 technicians and engineersDeveloped and implemented 500+ SOPs, MOPs, and EOPs for ensuring that the team followed best practices Increased contract profit by 65% by achieving a new long-term deal with the main customer Led Data Center to self-sufficiency by strong technical understanding of operations, capacity and infrastructureOrganized work with contractors, suppliers, and government organizations with expertise in Budget allocation, Procurements, and Stakeholder management

Sochi, Russia

Got expertise in rack and stack servers and network devices in the Data center while building IT infrastructure of 22 racks/570 servers for the customer in a very short deadlineInitiated 10+ instructions for installing, maintaining and decommissioning network and server hardware, dismantled components, performed cabling (UTP/optic), diagnostics, troubleshootingCoordinated support of change management resources, by checking major CRM ticketsGained expertise in Zabbix Administration while putting on monitoring climatic parameters of the 75 racks within the data center Ensured that 100% customer’s demands were met by delivering high quality services

Spirit and principles of Rugby - Passion, Discipline, Respect - guide me in my career and in my life. Started playing in 2016 and became a professional Rugby Referee and Match Comisionere in 2 years. Assembled experience in servicing dozens of matches including international ones.

Ufa, Bashkortostan, Russia

The main company of transportation and distribution electrical energy for consumers in the Republic Delivered high quality 24/7 services and ensured that all customer’s demands were met Provided an efficient and effective 1st line support service to company staffImproved processes for the Monitoring team by developing KPI systemDeveloped process of coaching and training for Service Desk team, by establishing regulations Participated in building and bringing online one of the 1st Data Centers in the regionGained knowledge in set-up and control ITIL processes by coordinating major ITSM events

Worked on shifts (24/7) in the 1st Level support team and Monitoring teamImplemented an emergency warning system at 10 facilitiesPerformed testing and troubleshooting copper/fiber optic cablesDemonstrated expertise in DWDM, IP Telephony, and Telecom equipmentGot vast experience in the IT and area of national electricity grid and energy market

Ufa, Bashkortostan, Russia

Increased experience of working in first-line support and service desk environment in the largest regional Internet Service Provider with 500+ thousand customersCoordinated client to ensure that the services supplied to the customer were provided effectively and in a coherent fashionCommunicated professionally and efficiently with the customer about ongoing operations and answered any questions or concernsDemonstrated expertise with ITSM by ensuring customer tickets are responded to and resolved in accordance with agreed service levels.

Russian Federation

Produced two successful commercial launches with putting a satellite into the orbit by maintainiing uninterrupted power supply of the launch pad

Engineering / Diploma / Bs, Telecommunication Systems

Diploma Of Education, Information Technology Administration And Management

Competency of a Digital Company Leader in Financial Planning, Product management and Risk assesment