Devise an ICT Development strategy for the whole school going forwards.To manage and support the IT team.To Develop ICT services and implement new policies.To ensure staff have a good working knowledge of of the schools network and ICT acts and laws.To foster partnerships with third party companies.And all previous duties associated with the Senior Technician role.

Managed a primary school network with 300+ devices and 800+ users.Planned, costed and oversaw several projects including a new Ruckus Wifi network install within school covering 6 buildings over two sites. New servers, an entire switch upgrade across the school to 1GB & POE switches, switched from a DVR CCTV system to an IP based system, security door upgrades from standalone doors to a networked managed security system and a full migration of email services from a hosted Zimbra service to a self-hosted Office 365 service.Maintained standalone, server based and cloud based software packages along with synchronization of important data between services.Have working experience of GDPR and best practices.Monitored Safeguarding tools designed to ensure a safe working and learning environment for pupils and staff.Created the schools first asset inventory and have continued to update and manage this across three differing solutions over the years.Management of multiple budgets required to not only expand on current IT requirements but used also to maintain aging equipment to ensure all equipment worked at it’s peak.Trained and managed my first apprentice and I’m very proud of them, their work ethic and knowledge have only continued to astound me.Built and designed custom backup systems to ensure no vital data was ever lost.Have trained for Duty Holder duties, Asbestos Management and First Aid.Have completed my Comptia A+ exams and am now working towards Network+.

I helped support frontline staff requiring assistance with anything from faults with IT services to training on the use of new and existing applications.Learnt how to order equipment and work with suppliers to meet deadlines.Inspected and repaired equipment onsite and arranged for collection and repairs under warranty for equipment still covered by such services.Helped managed the Zimbra email system used onsite, troubleshooted issues and setup new accounts.Assisted in the roll out of new equipment from classroom refreshes to the introduction of iPads and Laptops.Delved into iPad management and researched apps suitable for educational use.

Managed my own site at www.anythinggeekyreviewed.co.uk, I reviewed games, brought you the latest news on tv/movies, technology, games and books and wrote features on anything that needed saying at the time.

I worked as a freelance writer for DigiBytes writing tech articles on anything from games consoles to new operating systems.

Got the opportunity to work in many different positions for a minimum of seven weeks per position. With some departments requesting either extensions of my time or for me to head back to their departments to help with the heavy workload.Departments worked in:VOIP Install Team: Building handsets, replacing conventional phones within busy Birmingham City Council Offices around the city and helping with the transfer of the original numbers to the new handsets.1st Line Helpdesk: Trained under an amazing 1st line employee and worked with an excellent team. Answered calls requesting support from password resets to critical system failures. Had a good first-time fix rate and even made the top three 1st line employees in my last month working in that department.Network Team: Helped repair small network faults in large network cabs stationed around the city. Stripped and decommissioned equipment in sites moving locations. Helped deal with network incidents logged by the 1st line and dished out those tickets to relevant staff. Was trained to complete the VOIP setup process from the back end to assist the VOIP install team.Link2ICT: Educational arm of Service Birmingham. Worked 1st line, 2nd line and 3rd line resolving issues regarding automated backups failing to iPad network issues during the first sightings of iPads in schools. Worked with the engineer team to plan site visits for repairs and encryption jobs and sometimes visited sites with engineers to help with the workload. Supported Sophos Anti-Virus and assisted in remotely updating Sophos servers within schools.Desktop Refresh Team: Installed new desktops and laptops in many City Council locations for office staff and mobile workers. Assisted in setting up 3G networking for mobile users to access council sites remotely. Migrated data from old machines to new and reported any issues with equipment/software being installed into the field back to Service Birmingham for solutions to be worked on by other teams.

Helped repair laptops and desktops under the supervision of a network manager.Reset passwords for staff and assisted in the use of software across the trust.Booked out equipment to staff and setup equipment for mobile presentation events and training sessions.Refilled and cleaned printers across the site.Researched new equipment purchases and software for deployment across the trust.Helped maintain an exchange server and several file servers and witnessed my first server migration.