• Assist clients with activation of new security systems over the phone o Provided guidance for the setup, maintenance and troubleshooting of multiple security sensors including but not limited to: door and window sensors, motion sensors. glass break sensors and smoke detectorso Provisioned automation schedules and rules for smart home devices such as locks and garage door openerso Analyze and consult on every client’s unique security needs• Responsible for providing Technical Support for all security system componentso Assist customers with installation, configuration, troubleshooting and testing of numerous wireless devices including smart thermostats and light control devices with a wide variety of modems and routers from various ISP’so Provided general network support for video surveillance equipment including provisioning and reconfiguration after changes to network info, mesh and range extender integration, and connecting to VPN’so Assisted clients with formatting specific settings like recording schedules and video motion detectiono Trained clients on how use and customize the FrontPoint mobile app on both Android and iOS smartphones and tabletso Experience with AirFX Remote Toolkit to remotely program devices and customer computers• Review and process both commercial and residential billingo Resolve client billing disputeso Collect and reconcile delinquent client accounts• Responsible for creating client online accounts; resetting login names and passwords, creation of new accounts and educating about interactive features• Assisted with the creation, assignment and completion of customer support tickets• Work with numerous Police Departments across the country to ensure each customers system is compliant with specific local Security Alarm Permit requirements

• Responsible for over $30,000 worth of inventory in wireless devices and tablets – Duties include daily categorizing and management of device and accessory inventory levels• Responsible for everyday store level operations including opening and closing, daily sales deposits, basic store housekeeping, and compliance with current merchandising strategies• Solid familiarity and understanding of working with mobile devices such as smartphones and tablets, including Apple iOS- and Android-based mobile platforms.o Provided concrete customer service and support of all standard Android and Apple applications and hardware including hardware resets, password resets/setup, Bluetooth audio device setup, upgrades to device firmware, and application of operating system patches.o Worked with local business IT Staff to configure and synchronize mobile devices to their Microsoft exchange servers. o Trained customers of various backgrounds and levels on how to use their personal/business mobile device technology,• Provided basic troubleshooting and problem resolution proficiencies in the following:o iOS Mobile Device Software Operating System Troubleshoot and resolved mobile device issues or problems with device hardware and software.o Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), mobile hot spot, etc.• Delivered exceptional customer service while maintaining a high degree of professionalismo Resolved or escalated customer complaints