Alexander Buglione-Spragg Email and Phone Number

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Customer Service focused and target driven.

Assistant Gift Shop Manager. Assisting the Store Manager in the day to day running of the Gift Shops on Board the Cruise Ship. Working with high end brands in jewellery and watches, liquor, fashion etc. My responsibilities are as follows but not limited to:-Daily Team Meeting.-Ensure preparation and execution of daily/hourly promotional events are to a high standard.-Help Team close high end sales. -Organise staff rotas, pay and commission.-Deal with Guest/Customer issues -Lease on a daily basis with District Manager regarding sales.-Keep Store standards to a high level. -Deal with offloads, ship to ship transfers.-Stock Adjustments, shrinkage. -Coach and Train team.

In charge of running the Store in the Managers absence. Focusing on staff development, stock loss/waste, merchandising and reaching kpi's.

Retail Manager on board Cruise Ships. With experience on Carnival Cruise Lines and Royal Caribbean.

In charge of the day to day running of the Store. Kpi's, Health and Safety, Wages, beating targets and exceeding Managements expectations.

As a Duty Manager I was responsible for the running of the Store when the Store and Assistant Manager were unavailable. I volunteered to run the Store on Sundays making me solely responsible for all aspects of running the Store and help my career development. Staff and customer issues, all health and safety aspects, opening and closing, wages etc. When not running the Store, I was Manager of the Household, China, Living, Stationary and Electrical departments. Responsible for 20 plus staff and their appraisals and development, wages. Planning sales and promotions and their layout, stock management, controlling back stock. Completing all tasks set by Management and Senior Management.