Experienced Retail Manager with a passion for delivering outstanding customer service. Achieved tangible results through cross-team collaboration and a data-driven approach. Adept at problem-solving and planning, with strong leadership and management skills. Proven track record of using innovative and conventional methods to drive company profits, increase team productivity and efficiency, and exceed customer expectations. Skilled in sales and marketing, confident communication, and business development.Key skills:Proven business development skillsProficient in sales and marketing strategiesStrong team leadership and management abilityConfident communicator and relationship builderCustomer-focused with exceptional customer serviceExperience:Retail Manager at Basus Home Ltd (2019-2022):Recruited and trained new staff, including management rolesAdvised customers on product queries to maximize order valuesElevated brand awareness through social media and website content creationImproved sales performance and efficient stock control through competitor research and marketing strategiesKey Accomplishments:Maintained a high gross marginIncreased sales through successful marketing strategiesImplemented EPOS system for paperless receipting and efficient stock controlCustomer Sales Assistant at Halfords (2018-2019):Built strong customer relationships to deliver exceptional experiencesProvided expert product advice and maximized customer spends through persuasive sales techniquesKey Accomplishments:Assisted with store relocationContributed to store KPI targetsCompleted multiple training coursesFloor Staff at Boxshop Ltd (2012-2016):Produced corrugated packaging for various businesses using machineryMaintained and cleaned machinery for efficient production of purchase ordersSales Assistant at Kilts4U (2011-2012):Provided luxury experiences for clients through fitting and preparation of kilt and grooms wear for weddingsKey Accomplishments:Contributed to meeting tight deadlines for wedding partiesPrepared outfits to tight deadlines with exceptional attention to detailEducation:Diploma of Higher Education in Psychology/Philosophy from University of Glasgow (2018)Certificate of Higher Education in Humanities from Glasgow Clyde College (2016)Licenses & Certifications:Driver's LicenseCPR/AED/First Aid certified