Manage team's KPIs by guiding, training, and assisting team members to accomplish all goals.Represent company at trade shows as well as high level meetings with key accounts to promote products.Responsible for developing B2B sales channels with medium and big offline retailers and experienced online e-tailers.Identify areas of opportunities within current and new product categories for existing and prospect clients.Developed fashion accessories category by identifying key suppliers and winning big new accounts.Opened more than 50 new high profile B2B accounts since starting the job.Work with leaders in cross-functional departments such as Marketing, Accounting, Product Development and Sourcing to provide best service to our customers.Build and maintain excellent relationships with retail partners offline and online. Manage EDI connections for product onboarding and maintenance.

Responsible for handling multi-million dollar high profile accounts domestic and international.Lead and manage a team of Account Executives.Involved in other departments for project evaluation (product development and marketing).Experience on tradeshows domestically and internationally.Visited suppliers overseas for company's audit, new product review, and reinforce relationships.Gained new business from retailers.Trained new hires.

-Developed strategies to change a compliance corporate culture into a value base culture in order to prepare future job demands.

- Improve customer satisfaction by researching and developing strategies, and implementing changes in the customer service department.- Supervised an outsourced customer service team (China)- In charge of daily departmental reports.- Analyzed raw data to identify areas of improvement.- Developed different strategies to solve current and future issues.- Provided departmental budgets and forecasts.

- Surpassed goals: 100 phone calls & 140 chats a day; 15 emails per hour. - Highest customer service score set by customers.- Developed email templates and newsletters.- Won reward for customer service ratings every month over the course of a year.- Helped customers resolve escalated issues and returns.- Continuously provided feedback to operations manager on how to improve business processes.- Trained other representatives in new business processes.

- In charge of inventory practices to lower costs. - Effectively managed a $56,000 monthly revenue restaurant.- Hired employees.- Trained employees according to high standards and expectations.- Handled escalations.