Alexander Chalmers Email & Phone Number

Chicago, Illinois, United States

Nexamp, Chicago, IL Customer Loyalty Representative November 2023 - Present- Assist customers with their questions and concerns regarding community solar- Leverage various systems and collaborate with billing, operations, and product teams to resolve customer concerns- Collected feedback from subscribers to improve customer experience and internal processes

Chicago, Illinois, United States

- As part of the after-sales in brand stores pilot project, works to expand and evolve in-store warranty and customer service support- Provides back-end support and coaching for stores across Canada - Offers in person and virtual assessment of Arc’teryx products for warranty coverage- Completes in store repairs- Collaborates with the retail, operations.

Chicago, Illinois, United States

- Trained new team members- Efficiently managed the sales floor, delegating tasks effectively - Provided and modeled excellent service to all customers- Acted as shift leader, open and close store, and perform daily, weekly, and monthly reporting- Worked alongside the Store Manager and Assistant Store Manager to ensure the success of the store and to.

Chicago, IL

- Managed shop inventory and track product performance- Ran the warranty process in store- Communicated with allocators to ensure store is well stocked, and receive and organize new product- Coordinated with Sales and Visuals Leads to determine store needs- Acted as shift leader, open and close store, and perform daily, weekly, and monthly reporting.

Chicago, IL

- Help customers to find the right gear for their needs- Provide exceptional customer support- Maintain an organized and clean store

Oberlin, OH

- Served as Resident Assistant in Keep Co-op- Organized and facilitated house meetings and discussions- Mediated conflicts between residents- Acted as liaison with the Office of Residential Education and the Facilities Department- Attended weekly meetings with other HLECs, OSCA Housing Coordinator, and ResEd; also attended bi-weekly meetings with ResEd.

Oberlin, OH

- Worked as head mechanic, running shift, teaching assistant mechanics - Helped community members and students repair and build bikes - Helped run a community Fix-a-thon at the Oberlin block party - Fall 2014 served as Shop Jock – was responsible for ordering parts/tools and keeping the shop organized - Worked as a Commencement Mechanic, building bikes to.

Oberlin, OH

- Held various elected positions - Pizza Head Cook, Granola Maker, etc. - Worked 4-5 hours weekly cooking and cleaning in industrial kitchen - Led cooking and cleaning crews - Completed ServSafe training

Greater Chicago Area

- Instructed high school students in bike repair and maintenance, and urban farm tasks- Cleaned and organized the bike shop area- Repaired bikes used by other Growing Power locations- Led readings and discussion on food, agriculture, and systemic injustice- Organized and led group rides

Atlanta, GA

- Worked alongside counselors at Truly Living Well’s summer camp at their Wheat Street Garden in downtown Atlanta with children ages 5-14 - Taught short lessons and led activities on weeding, harvesting, foraging, GMOs, aquaponics, soil, composting, various types of garden beds, and solar ovens - Participated in community outreach events like Yo Boulevard.

Bs, Environmental Studies: Agriculture And Food Studies

Activities and Societies: - Oberlin Bike Co-op - Oberlin Student Co-op Association - Students for Energy Justice - WOBC Oberlin College.

Sustainability Studies

Semester spent in Monteverde, CR studying social justice issue, biology and ecology, and Spanish. The program also included an internship.